Start from: 07/17/2025
Company: Otto Bock Patient Care, LLC
Department: Clinical
Location: Detroit, MI
Type of position: Full-time
Remote possible: On-site
Job ID: 7155
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Summary Statement
Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 80yrs strong, we are committed to improving the lives of our patients. Today, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care.
We are currently looking for a Patient Care Coordinatorat our clinic at the Rehab Institute of Michigan in Detroit. Our Patient Care Coordinators play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.
Duties & Responsibilities
Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
Ensure customers receive the best service possible and concerns are satisfactorily resolved.
Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
Assist in securing insurance authorizations for patient cases as needed.
Create patient account profile in the Medical Record system.
Perform light shipping and receiving of medical device products and components.
Maintain a clean office work environment.
Accept cash payments from patients as appropriate.
Comply with Corporate Compliance and HIPAA responsibilities.
Perform other duties and special projects as assigned.
Qualifications
Proficient in MS Office and databases.
Outstanding communication and interpersonal skills.
Demonstrated ability in critical thinking and problem-solving.
Excellent organizational, analytical, and time management skills
High school diploma or equivalent.
Two years of office administrative experience, preferably in a medical/dental/therapy office.
Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
Knowledge of Medicare, Medicaid preferred.
Customer service experience.
Benefits
Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
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Ottobock Healthcare is an Equal Opportunity Employer
EOE/Individuals with Disabilities/Veteran Status
