Job Details

Position Type: Full-Time
Work Environment: On-site
Location: Wackerly – Midland, MI 48640, USA

Job Details

Are you passionate about providing exceptional member service and helping members achieve financial wellness? Are you ready for a career that offers both purpose and joy each day? Members First Credit Union is seeking a Member Service Representative (Teller) to build and maintain strong relationships with members at our Wackerly Branch in Midland. Join a growing credit union that’s making a positive impact in the communities we serve!

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Position: Member Service Representative I

Employment Status: Pay Grade 4 / Non-Exempt
Reports to: Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• "We empower people in their journey of wellbeing"

• Receive and process member transactions including deposits, withdrawals, transfers, loan payments, and account maintenance

• Collaborate with branch staff to cross-sell and increase member share of wallet

• Follow all security and compliance procedures during transactions

• This is an in-branch role requiring availability Monday–Friday 8 a.m.–5 p.m., with Saturday business hours and occasional after-hours meetings or trainings

• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America’s Credit Unions within first year

Duties and Responsibilities

• Create opportunities for expanded member relationships by identifying needs and recommending appropriate credit union solutions

• Remind delinquent members about payment due dates

• Maintain sales and service performance expectations

• Handle member inquiries related to accounts, statements, and transaction histories

• Process check orders, CTRs, cashier’s checks, money orders, and Visa gift/travel cards

• Answer phones, process mail, and perform clerical support for other departments

• Participate in monthly coaching and development sessions

General Sales Expectations

• Build and deepen member relationships through product and service recommendations

• Participate in promotions and achieve assigned financial goals

• Assist in onboarding new members

Other Duties

• Attend educational functions and Community Difference Projects (CDP)

• Other duties as assigned

Qualifications and Expectations

• Strive to exceed credit union, department, and personal goals

• Team-oriented and highly organized

• Strong attention to detail and professionalism

• Maintains high-level knowledge of credit union philosophy, products, and services

• Demonstrates courtesy, tact, and diplomacy when interacting with others

• Effectively apply financial counseling concepts from FiCEP certification to support member well-being

Physical Requirements

• Ability to move or transport up to 25 pounds

• Able to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a clean, organized workspace

• Routinely disinfect work areas

• Secure confidential information when away from the workstation

Education and Experience

• High school diploma or equivalent required

• Experience operating a personal computer

• Effective verbal and written communication skills

• Familiarity with Microsoft Word, Excel, and Outlook

• Knowledge of or ability to learn credit union systems, products, and procedures

Note: Education and experience requirements may be waived for Co-Op students.

Qualifications

Education

• Required: High School or better

Experience

• Required: Similar or related experience

• Required: Working knowledge of credit union products and services

Equal Opportunity Employer

Protected Veterans / Individuals with Disabilities
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