Department: College of Engineering
Summary
The College of Engineering (CoE) seeks a Sr. Office Assistant with shared responsibilities within the Chemical Engineering department and CoE. While the workflow will fluctuate, the successful candidate should anticipate a 50/50 distribution in supporting both operations within this role. The Chemical Engineering Coordinator will provide guidance to this position in addition to the supervision received by the CoE Director of Administration.
This front-line position will provide excellent customer service to faculty, staff, students, and visitors. This position will provide professional clerical, and administrative support functions and requires the ability to work with accuracy and attention to detail while meeting deadlines in a fast-paced environment.
Responsibilities and Essential Duties
1. Provide excellent customer service to a diverse population of both internal and external customers in a professional, friendly, and courteous manner, independently respond to inquiries and provide information on established programs and services
2. Greet customers, receive, screen, route and/or respond to telephone calls, engineering emails, and other correspondence.
3. Handle daily campus mail pick up and distribution. Send out UPS and FedEx packages
4. Order and maintain office supplies
5. Reallocate purchasing card and process reimbursements
6. Assist with special projects, events, and department functions
7. Process check requests, reallocations, purchase requisitions, invoices, cash deposits, banquet, and entertainment forms
8. Maintain email lists; ensure regular updates with personnel changes
9. Assist in creating publications as needed
10. Utilize Microsoft Office Suite and Google Suite
11. Coordinate and process mailings
12. Process student Electronic Personnel Action Forms as needed
13. Access reports such as Banner, Webfocus, Aspire, and Digital Measures
14. Serve as equipment coordinator; maintain equipment inventory utilizing ASPIRE
15. Manage department calendars for classes and meetings; arrange for appropriate resources, including audio/visual needs, distribute agendas, and follow up as needed.
16. Other duties as assigned
17. Apply safety-related knowledge, skills, and practices to everyday work.
Required Education, Certifications, Licensures
High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Required Experience
* One year of office/clerical experience
* One year of customer service experience
* One year of experience using personal computers and basic software packages, such as Microsoft Office Suite and Google Suite
Desirable Education and/or Experience
* Experience using advanced features of word processing applications such as utilizing columns or tables, sorting, and mail merges
* Experience using advanced features of spreadsheet/database software
* Experience using Web Focus
Required Knowledge, Skills, and/or Abilities
* Excellent interpersonal, customer service and oral/written communication
skills.
* Demonstrated ability to independently organize and prioritize in a fast-paced
environment.
* Demonstrated ability to use judgment when dealing with confidential
information.
* Demonstrated ability to meet deadlines.
* Demonstrated ability to work with accuracy and attention to details.
* Demonstrated ability to work independently and take the initiative to solve
problems.
* Demonstrated ability to work effectively with frequent and multiple
interruptions.
* Demonstrated knowledge of proper grammar, spelling and punctuation.
* Demonstrated ability to work as a member of a team and contribute to the
overall smooth operation of a service environment.
* Demonstrated ability to adapt to change.
* Demonstrated ability to communicate effectively and work harmoniously with
diverse groups of students, faculty and staff.
* Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
* Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
* Excellent interpersonal, customer service and oral/written communication skills.
* Demonstrated ability to independently organize and prioritize in a fast-paced environment.
* Demonstrated ability to use judgment when dealing with confidential information.
* Demonstrated ability to meet deadlines.
* Demonstrated ability to work with accuracy and attention to details.
* Demonstrated ability to work effectively with frequent and multiple interruptions.
* Demonstrated knowledge of proper grammar, spelling and punctuation.
* Demonstrated ability to adapt to change.
* Demonstrated ability to work independently and take the initiative to solve problems.
* Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of a service environment.
* Demonstrated knowledge of University policies and procedures
* Demonstrated ability to learn new computer skills
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is occasionally required
to stand; walk; and stoop, kneel, or crouch. The employee is frequently
required to reach with hands and arms. The employee is frequently required to reach with hands and arms. The employee is... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
