As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. ***Schedule: M- F 10:00 AM - 7:00 PM EST (Flex on Tuesday for Client Meetings)*** Position Summary This position is responsible for supporting contract and rebate administration as well as provide outstanding customer service to our valued customers and partners. We are looking for highly motivated candidates with a strong work ethic, attention to detail, and excellent communications skills. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. * Follow detailed, standard practices and operating procedures to review and process applications and varied, supporting documents for accuracy and completeness * Make quick, consistent decisions following detailed program terms and conditions to determine applicant eligibility * Provide technical support to applicants for the online application and document submission processes * Explain program requirements to applicants on the phone and in writing * Use good judgment when speaking with applicants about non-public personal information * Work effectively with fellow team members to complete processing tasks, assisting others when opportunities arise * Identify issues which may require deviation from standard practices and work with management to implement solutions * Communicate with the management to provide status updates, report concerns, and suggest solutions and improvements * Organize, scan, file, and store hard copy applications * Accountable for achieving expected quality targets and KPIs (key performance indicators) * Maintain attendance expectations (arrive to work on time daily, adherence to lunch/break schedules) * Create, develop, and train on processing procedures; provide technical support as required for other team members * Interact with customers via all channels including but not limited to: phone, email and chat. * Support other departments and other department tasks as needed * Perform other related duties as assigned Position Requirements Education and Experience * High school diploma or equivalent * Associate Degree or equivalent - Preferred * 3+ years of previous office experience Required Skills, Knowledge and Abilities * Strong customer service and communication skills * Must be able to handle a wide work variety and work in a fast-paced environment * Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload * Ability to identify and resolve project application issues with customers and trade allies * Proficient in Microsoft Office, specifically Word, Excel and Outlook * Strong data entry skills in entering information in tracking systems/databases * Ability to communicate effectively, both verbally and in writing with customers, clients and employees in a professional manner * Ability to analyze and interpret data and solve practical problems * Able to identify potential solutions to problems and challenges of daily work efforts * Committed to diversity and inclusion * Reliable transportation Licenses & Certifications * Valid driver's license Travel Requirements * Willingness to travel up to 5% Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer
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