Job Details

Position Type: Full-Time
Work Environment: On-site
Location: Broadway – Mt. Pleasant, MI 48858, USA

Job Details

Are you looking for purpose, belonging, and joy in your career? Are you a leader who is passionate about fostering that culture for your team? Do you find joy in developing a team, while also driving operational success and ensuring the overall performance and growth of the branch? Members First Credit Union is seeking an experienced Branch Leader I at our Broadway Branch in Mt. Pleasant. Apply today and join us in our mission to encourage a better tomorrow!

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Join us and help create thriving communities!

Position: Branch Leader I

Employment Status: Grade 11 / Exempt

Reports to: Branch Operations Director

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Lead the team to maximize productivity, efficiency, and performance, including hiring, onboarding, coaching, and goal setting

• Appraise performance and recommend compensation, promotion, or disciplinary action

• Maintain branch facility and collaborate with Facilities/Marketing team

• Must be available Monday–Friday 8 a.m.–5 p.m., with Saturday coverage and occasional travel/overnights as needed

• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation within the first year

Duties and Responsibilities

• Provide orientation and cross-training for branch staff

• Collaborate with HR and Branch Operations Director on staffing, performance, and compensation

• Monitor and manage department budget and variances

• Ensure competitiveness by staying current with industry trends

• Resolve member complaints and ensure a high standard of service

• Serve as subject matter expert in branch software

• Continuously improve branch processes and update procedures

• Ensure branch and individual cash drawers balance daily

• Comply with all applicable laws and regulations

Member Relationship Representative Duties:

• Explain products and services thoroughly

• Oversee audit process for new accounts

• Prepare adverse action letters when needed

General Sales Expectations:

• Use Sales Champion behaviors to build member relationships

• Oversee and support the member onboarding process

• Ensure members are fully served

Other:

• Answer phones, process mail, and support member inquiries

• Attend training and educational functions

• Maintain current product knowledge

• Perform additional duties as assigned

Qualifications and Expectations

• Ability to meet and exceed goals and deadlines

• Strong leadership, organizational, and communication skills

• Team-oriented with a high level of reasoning ability

• In-depth knowledge of credit union products, services, policies, and procedures

• Familiarity with state and federal laws governing credit union operations

• Ability to implement new procedures and technologies effectively

• Capable of travel, overtime, and occasional overnight stays

• Ability to attain CCUFC within 6 months and MI Credit Producers License within 6 months

• Strong interpersonal and member service skills

• Effectively apply financial counseling concepts from FiCEP training

Physical Requirements

• Ability to move or transport up to 25 pounds

• Ability to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a neat and organized workspace

• Routinely disinfect work areas and secure sensitive materials when unattended

Education and Experience

• High school diploma or equivalent required

• One year of experience in a management or supervisory role

• One year of banking or credit union experience

• Three to five years of similar or related experience

• Proficient in Microsoft Word, Excel, Outlook

• Working knowledge of credit union products and services

• Ability to use a 10-key calculator and typewriter

Qualifications

Education

• Required: High School or better

Experience

• Required:

  • Three to five years of similar or related experience

  • One year of banking or credit union experience

  • One year in a management or supervisory role

Equal Opportunity Employer

Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.