Position Type: Full-Time
Work Environment: On-site
Location: Broadway – Mt. Pleasant, MI 48858, USA
Job Details
Are you looking for joy and purpose in your career? Are you passionate about providing exceptional member service and helping members achieve financial wellness? Members First Credit Union is seeking a Member Service Representative (teller) to build and maintain relationships with members at the Broadway Branch in Mt. Pleasant. Come be part of a growing credit union that has a positive impact to the communities we serve!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Member Service Representative I
Employment Status: Pay Grade 4 / Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
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“We empower people in their journey of wellbeing”
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Receive and process member transactions including deposits, withdrawals, transfers, loan payments, and account maintenance
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Collaborate with branch staff to cross-sell and increase member share of wallet
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Follow all security and compliance procedures during transactions
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This is an in-branch role requiring availability Monday–Friday 8 a.m.–5 p.m., with Saturday business hours and occasional after-hours meetings or trainings
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Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America’s Credit Unions within first year
Duties and Responsibilities
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Build relationships with members by identifying financial needs and recommending appropriate credit union solutions
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Maintain sales and service performance expectations
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Handle member inquiries and assist with account statements and check orders
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Process teller transactions and fee collections
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Sell Visa gift/travel cards and money orders
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Input CTRs and send to BSA Compliance Officer
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Participate in monthly developmental coaching sessions
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Answer phones, process mail, and support other departments as needed
General Sales Expectations
Other Duties
Qualifications and Expectations
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Strive to exceed credit union, department, and personal goals
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Team-oriented with strong organizational and communication skills
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Produces accurate results and maintains a professional image
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High level of knowledge of credit union products and services
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Able to handle routine member interactions with tact and diplomacy
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Effectively apply financial counseling concepts from FiCEP training to support member well-being
Physical Requirements
Work Environment
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Maintain a clean, orderly, and confidential workspace
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Routinely disinfect work surfaces and secure sensitive materials when away
Education and Experience
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High school diploma or equivalent required
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At least 1 year of similar or related experience
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Proficiency with Microsoft Word, Excel, and Outlook
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Ability to operate a personal computer
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Knowledge of or willingness to learn credit union systems, products, and procedures
Note: Education and experience requirements may be waived for Co-Op students.
Qualifications
Education
Experience
Equal Opportunity Employer
Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor
