The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. Interns in the Medicare Advantage Servicing Department are in for an exciting and eventful year. Being in the niche of Medicare Advantage, interns are exposed to the informational aspect of the Center for Medicare and Medicaid Services (CMS) in addition to helping assist our MA member population, most of whom are elderly adults. Assisting in the MA space is rewarding, especially knowing that you are having an impact on our population. The Servicing Support team is an exciting team to be a part of since you are exposed to the day to day lives of managers, analysts, senior analysts, project consultants and administrative coordinators. Additionally, the team works closely with the Servicing team giving exposure to customer service representatives, team leaders and team leaders II. Being on this team, interns will learn: how a servicing center works, what call center metrics are, what projects are put into place to ensure a better user experience leading to a better member experience, how to pull basic reports and audits, improve their communication skills both verbally and written, assist analysts/senior analysts in certain ongoing initiatives, support TL2's with auditing Team leader scorecard completion and validity in addition to much more. Interns will grow professionally and have the opportunity to shadow individuals that they would like to know more about their jobs. You will: Attend weekly staff meetings for the Servicing Support team which is comprised of analysts, senior analysts, project consultants and administrative coordinator. Provide weekly updates at the SS team and MAST team meetings on ongoing initiatives. Provide daily, weekly, monthly, quarterly reporting as designated by leadership. Provide daily, weekly, monthly, quarterly audits as designated by leadership. Support administrative coordinator with the compilation and roll out of weekly huddles to servicing department. Support analysts and team leaders within the servicing area with any ad hoc support that is needed. Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. Analyze business goals, objectives, and needs within the organization. Participate in networking events with BCBSM leaders and other interns. Engage in volunteer activities/community outreach to build knowledge of our communities and customers. Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). Qualifications Current undergraduate or graduate student with a 3.0 GPA or higher required. Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship. Effective verbal, written communication and interpersonal skills. Strong analytical skills with the ability to work independently and as a member of a team. Excellent organizational skills to deal with multiple projects and priorities. Responsible for maintaining confidential information to the highest degree. Proficient in Microsoft Office suites and applicable BCBSM systems. Ability to develop and maintain effective working relationships. Good communication skills (verbally and written) Ability to manage time well while working on multiple initiatives. Ability to ensure (and communicate concerns) assignments are completed prior to due dates. Departmental Preferences Ability to work on-site in Detroit or Southfield once a month or more. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
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