Job#: 2080438
Job Description:
Role: Jira/Confluence Administrator
Duration: 6-12 month contract
Location: Hybrid - 3 days/week onsite in SE MI
Position Overview:
We are seeking a highly organized and technically proficient Program Manager to support our transformation initiatives. This role will focus on the configuration, administration, and monitoring of key tools used in technical delivery, while also driving governance, reporting, and cross-functional coordination.
Key Responsibilities:
- Serve as the Program Manager with a strong focus on tool administration and technical delivery enablement.
- Administer and manage JIRA and Confluence, ensuring data integrity and optimal configuration.
- Collaborate with the Transformation Leadership Team to define and track Objectives and Key Results (OKRs).
- Support and enforce scope change management practices and governance protocols.
- Coordinate cross-functional teams across the transformation program to ensure alignment and execution.
- Lead weekly forums for health metrics, dashboard reporting, risk and issue tracking, and process audits.
- Maintain data accuracy across tools such as JIRA, Confluence, and SharePoint.
- Organize and support cross-ART (Agile Release Train) collaboration sessions, including Retrospectives, Demos, and PI Planning.
- Align delivery governance with broader organizational governance frameworks.
- Establish and monitor adherence to quality and process standards across teams.
- Activate remediation protocols when process deviations are identified.
- Provide support for related transformation services such as Organizational Change Management, User Training, and Knowledge Retention, leveraging data from various tools.
- Develop and maintain interactive dashboards and reports using Power BI, with a strong preference for experience integrating BigQuery as a data source.
Required Skills:
- Proficiency in JIRA Administration
- Experience with Confluence Administration
- Strong skills in Power BI dashboard and report development
Preferred Skills:
- Experience with BigQuery as a data source for reporting (highly desirable)
Experience:
- Required: 4–5 years of relevant experience
Education:
- Bachelor’s Degree required
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
