Job Details

DEPUTY DIRECTOR OF RECIPIENT RIGHTS

Under the general supervision of the Director of Recipient Rights, the Deputy Director of Recipient Rights is responsible for the investigative process to correct violations of recipient rights. A Deputy Director of Recipient Rights develops plans, policies and procedures; creates written reports; data management; assists in the development and monitoring of the budget; supervises subordinate staff; planning, coordinating and providing technical assistance to contract organizations in carrying out program objectives. 

PRINCIPAL DUTIES AND RESPONSIBILIES:

• The Deputy Director shall complete all executive notifications and when absent shall designate a manager to complete
• The Deputy Director shall monitor the PTO/Overtime usage of all staff 
• The Deputy Director shall supervise and train managers, and Supervisors  
• The Deputy Director shall supervise the Data Analyst staff 
• The Deputy Director shall serve as the liaison with MDHHS 
• The Deputy Director shall monitor internal and external emails and response promptly 
• The Deputy Director shall be responsible for the scheduling of all the Behavioral Treatment Plan Review Committee and shall attend when staff are absent 
• In the absence of the Deputy Director, it shall be assigned to a Manager, and a schedule    shall be forwarded to the director for approval
• The Deputy Director shall review the ORR staff’s request for training and forward it to the Administrative Assistant and the director for final approval 
• The Deputy Director supervises the clerical staff  
• The Deputy Director shall order Recipient Rights booklets when needed  
• The Deputy Director supervises the Managers and shall complete their performance evaluations and submit the completed form to the Director for a final review 
• The Deputy Director shall complete the annual BTPRC training 
• The Deputy Director shall complete the Human Resources report for substantiated complaints
• The Deputy Director shall complete the credentialing report 
• The Deputy Director shall complete the New Hire Recipient report for Human Resources 
• The Deputy Director will attend the Tuesday operations meeting and prepare the Operations report 
• In addition to answering emails and attending meetings at the request of the Director
• The Deputy Director shall process all disciplinary requests from the managers  
• To avoid staff shortages before and after a holiday the Deputy Director shall review the ORR staff PTO list and ensure staff are utilizing their PTO 
• The Deputy Director shall also request all the medical consultations and provide training to the ORR staff 
• Prepare the written notifications to the Investigators regarding the late assignments and cases
• Revise DWIHN-ORR polices when requested 
• And any other duties assigned by the Director

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)

• Knowledge of Recipient Rights rules and procedures.
• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.
• Knowledge of and ability to comply with HIPAA security standards to ensure the privacy of people served.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of Peer Support principles and practices.

• Knowledge of Suicide Prevention, Resilience and Crisis Intervention.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Communication skills.
• Active Listening skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.

REQUIRED EDUCATION:

A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management, Business Administration, Conflict Resolution, Criminal Justice or a related field.

REQUIRED EXPERIENCE:

• Three years of Supervisory experience
• Three years of completing Performance Evaluations
• (3) years of full-time paid post degree experience in the investigation and advocacy of mental health, human or social service problems and complaints relating to: recipient rights violations; recipient service site inspections; death report reviews; Mental Health Code compliance violations; or similar investigations.

REQUIRED LICENSE(S).

Certification in Basic Skills 1&2 and Building Blocks training required by the Michigan Department of Health and Human Services.

A valid State of Michigan Driver’s License with a safe and acceptable driving record

NOTE:  Employees are required to have an operable vehicle available during work hours.

WORKING CONDITIONS:

Work is performed in an office setting, yet, requires the employee to drive to different sites throughout Wayne County and the State of Michigan.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed.  Management retains the discretion to add or change the position at any time. 

Please Note:  DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. 

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer