Job Details

Description

Under the supervision of a Casework Supervisor or other supervisory staff, maintains and monitors a caseload to ensure compliance with court orders pertaining to child support, medical support, child care, and spousal support. Determines whether to delay or proceed with various enforcement actions. Conducts client locate efforts as needed. Responds to inquiries related to court orders and Friend of the Court procedures pertaining to a variety of areas. May be assigned to interstate enforcement, which includes serving as liaison with enforcement agencies in other states as well as providing enforcement on cases registered in Michigan.

Essential Functions

1. Frequently communicates with clients, attorneys, and other related agencies as appropriate. Fields a variety of questions regarding child support, parenting time and custody issues pertaining to court orders as well as Friend of the Court procedures, with the primary focus on support related issues. Modes of communication include but are not limited to in-person meetings, telephone calls, mail correspondence, email correspondence, as well as Two-Way Communication. Provides parties and attorneys with legal forms as well as specialized Friend of the Court forms. Ensures compliance with the Confidentiality/Security requirements outlined within the Michigan IV-D Child Support Manual when conducting any type of communication.

2. Identifies and verifies income sources, updates source of income information within the Michigan Child Enforcement System (MiCSES), and issues or modifies income withholding orders as needed. This may include but is not limited to employers, Unemployment Insurance Agencies, Social Security Administration, as well as various agencies distributing insurance or workman’s compensation related claims. Reaches out to employers for updated addresses, personnel contact, employee disclosures, and for income withholding related issues.

3. Upon request, provides parties with the Order Waiving Child Support form. Reviews the form for accuracy and relevant signatures.

4. Analyzes and works alerts within the Michigan Child Support Enforcement System (MiCSES) as well as a multitude of various specialized reports to assist in determining the proper course of action to ensure compliance with court ordered child support, medical support, child care, and spousal support.

5. Reviews delinquent cases to determine which enforcement remedies may be best suited to regain compliance with court orders. This analysis may be prompted by client contact or via report analytics. Contacts payers of support to explain what is needed to regain compliance with the court order and assess any barriers they may be encountering. Determines if additional enforcement measures should be taken and takes appropriate action if needed.

6. Conducts an ability-to-pay analysis to determine if a case should be set for a show cause hearing. If appropriate, prepares and files a Notice of Contempt Hearing for Failure to Pay Support.

7. Reviews cases scheduled for show cause hearings to determine if the matter should proceed to hearing or if another course of action is warranted. This may include but is not limited to adjourning or dismissing scheduled hearings.

8. Monitors court ordered supervision and/or compliance payment arrangements to determine if the payer is in compliance with the ordered amounts or if a request for a warrant should be submitted.

9. Reviews active bench warrants to determine if a warrant should be recalled based upon recent payments or other circumstances. Negotiates with payers of support to address a potential resolution of warrants, including options such as voluntary hearings, lump sum payments, or income withholding orders.

10. Prepares files for bench warrant hearings as needed. This includes but is not limited to gathering the payment history, the Payer’s Agreement to Referee Bench Warrant/Show Cause Recommendation form, as well as the Bench Warrant Order form. Enters the count numbers pertaining to previous show cause hearings, bench warrants, and contempt findings into the within the Michigan Child Support Enforcement System (MiCSES).

11. Processes returned mail and conducts client locate efforts as needed.  Tools utilized may include but are not limited to federal locator services, state locator services, postal verifications, Accurint, Business Objects, online research, as well as communicating with jails, prisons, probations officers, and parole officers.  Updates the alternate, legal, mailing, and residential address fields within the Michigan Child Support Enforcement System (MiCSES) in accordance with Friend of the Court policy to ensure compliance with the Michigan IV-D Child Support Manual as well as the State Court Administrative Office requirements.

12. Performs other duties as assigned.

Other Functions:

 None listed

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Employment Qualifications

Education:  High school graduation with a minimum of 24 completed college credits in human services, accounting, legal studies or related areas.

Experience: Two years experience in a capacity providing familiarity with the legal system, accounting, domestic relations, and data processing systems.

Other Requirements:

Demonstrates effective communication skills by engaging, interacting and working with individuals from various cultural and socioeconomic backgrounds, disability status’, ages, LGBTQIA+ status’ and genders to ensure clarity and understanding in all interactions.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements [This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements]:

• Ability to access departmental files.

• Ability to enter and retrieve information from computer.

• Ability to access all areas of the office and court.

Working Conditions:

• Works in office conditions. 

• Exposure to clients in various emotional states who may be verbally abusive, hostile, or prone to assault.

05/13/2022

UAW I