Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Duties include: receive/assist patients and families as well as providing check in and check out services to specialty care departments. Scheduling patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned.
- You will learn to schedule new and return patient visits.
- You'll work closely with Clinical Teams to provide an ideal patient experience.
- In this opportunity, improving patient customer service will be your top priority.
- Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
- You'll perform insurance verification, update medical, financial and demographic information.
- You may also instruct patients of necessary preparations prior to their visit or test as appropriate.
- High School diploma or GED.
- 0-2+ years of related experience.
- This position requires excellent customer service skills.
- Cheerful and energetic individual, motivated with a positive and professional attitude.
- Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
- Ability to multi-task and work in a high-volume area is necessary.
- Demonstrated effective verbal, written and information technology communication skills.
- Must be very comfortable working with computers and have a general knowledge of office practices.
- Requires flexibility in all aspects of work assignments.
- Demonstrated excellent attendance and reliability are required.
- Exceptional interpersonal skills.
- Communicates effectively.
- Demonstrates active listening.
- Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
- Clerical experience and medical terminology are helpful.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine's electronic health record-setting.
- Knowledge of university policies & procedures.
Monday through Friday, 7:00 AM - 5:30 PM. We are flexible in scheduling, and request that you are also flexible in working various shifts.
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
