Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .
Equal Opportunity Employer:
Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email [email protected] Qualifications:
Bachelor's degree from an accredited institution
5 years' experience in customer service field
The Customer Service Leader role is a team leader and manages frontline daily operations by leading a team of plant sales representatives, ensuring daily operations run smoothly, and driving performance within their team.
Supervises, develops, trains, and supports plant sales representatives.
Assist in selecting and hiring talent.
Foster a positive, customer-focused culture within the team.
Thoroughly learns the product offerings and emerging technologies to enhance the customer service team.
Owner of the "Risk & Opportunities" process for the customer service team.
Assist in monitoring performance metrics and provide feedback to improve efficiency.
Thoroughly learns the product offerings and emerging technologies to enhance the customer service team.
Process improvement, continuous improvement champion for the team.
Assist in conducting training sessions to improve customer service skills and product knowledge.
Assist in developing/conducting training to other departments related to customer service.
Attends the plant level customer visits with the PSR to ensure action items are captured and followed through on actions.
Monitor key performance indicators (KPIs) such as response time on RFQ's, customer scorecards, etc.
Ensure timely feedback to customer inquiries through the daily management Tier 2 process.
Identify trends in customer feedback and work on solutions to common issues, resolves inquiries and identified issues efficiently.
Streamline and assist in preparation of customer presentations for the plant with the support of the plant sales representatives.
Assist in preparing presentations for monthly business reviews, executive visits and staff meetings.
Update all Work Instructions to be in line with the business operating procedures.
Equal Opportunity Employer
Please see job description for required skills.
