Customer Service Representative (Banking Specialist)
ID
2025-13923
Category
Customer Service/Support
Location : Address
13700 Oakland Avenue
Posting Location : City
Highland Park
Posting Location : State/Province
MI
Posting Location : Country
US
Location : Postal Code
48203
Position Type
Full-Time
Remote
No
Overview
Job description
Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers.
Hourly pay rate - $20/hr
This position is located onsite at our Headquarters in Highland Park, MI.
Our Mission:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon Care Coaches' program
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
Onsite gym and cafeteria
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!
Responsibilities
What you will be doing:
In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client's members regarding their credit card needs.
Tasks include but are not limited to; handle inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, assist with cases of fraudulent credit card activity, address queries, complete transactions, and perform maintenance for various account types, including checking accounts, savings accounts, and certificates of deposits, provide information regarding consumer loan applications, etc.
Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information.
Utilize resources and systems to conduct research and present the customer with a resolution.
Adhere to performance metrics and quality standards
Qualifications
What you will be doing:
In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client's members regarding their credit card needs.
Tasks include but are not limited to; handle inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, assist with cases of fraudulent credit card activity, address queries, complete transactions, and perform maintenance for various account types, including checking accounts, savings accounts, and certificates of deposits, provide information regarding consumer loan applications, etc.
Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information.
Utilize resources and systems to conduct research and present the customer with a resolution.
Adhere to performance metrics and quality standards
Required Skills:
1 year of customer service experience required
1 year of call center experience is preferred
1 year of banking or financial services experience is strongly preferred
High School diploma or GED required; college degree preferred
Ability to work onsite in Highland Park and meet attendance requirements
Adhere to a set schedule including start, break, lunch, and end time
Veterans and their family members are encouraged to apply
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Maintain customer privacy
Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
[email protected] to discuss reasonable accommodations.
Pay Range
Starting from USD $20.00/Hr.
