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Annual Salary: $42.0995 Hourly ($87,567)
DESIRED QUALIFICATIONS:
Bachelor’s degree (Master’s preferred), in the field of computer science, information sciences or a related field;
-AND-
Three (3) years’ experience with Microsoft Project or other Project Management Software;
Three (3) years’ experience in IT Project Management;
Three (3) years’ experience in Business Requirements Definition;
Three (3) years’ experience in IT Service Desk functions;
Three (3) years’ experience with managing information systems application and user security;
Three (3) years’ experience with application system integrations/engineering/architecture.
One or more of the following certifications preferred: Current Project Management Certification -OR- Certified Information Systems Security Professional (CISSP).
PREFERRED EXPERIENCE:
Three (3) years’ experience in Supervision of IT application and user support teams.
JOB SUMMARY: Responsible for the overall planning and support of the business units leading of Information Technology projects and programs; works with customers to develop project scope of work documents and project plans; uses project management skills to manage project roles, identify resource requirements, meet training needs, define project deliverables, provide customer satisfaction and reporting structures, and to insure quality of projects; documents opportunities to integrate systems and resources to fulfill business requirements; ensures effective communications and relationships between customers and the IT Department are maintained; must be available to respond 24x7 to address systems issues or support business functions when required; works under the supervision of the Chief Information Officer or designated staff member.
ESSENTIAL JOB DUTIES AND FUNCTIONS:
- Works with appropriate customers to identify and coordinate new Information Technology system developments and/or enhancements.
- Manage the daily support of customer issues and ensure customer satisfaction.
- Works with customers to develop project documentation including scope of work, project plans that include an analysis of benefit, cost, work schedule and any related risks.
- Assigns, schedules, trains, reviews and monitors IT support activities and project work to ensure that progress is within expected guidelines and is completed on time and within budget.
- Mentors and provides expertise to assigned team members.
- Identifies, tracks, monitors and communicates issues, scope changes, variances and contingencies that may arise during the implementation of Information Technology activities and facilitates amicable solutions with the appropriate customer(s).
- Maintains effective communication and working relationships with customers and team Members.
- Identifies Information Technology system design alternatives, researches existing Information Technology systems in the marketplace, and recommends viable Information Technology solutions.
- Prepares and presents oral and/or written project and customer reports and presentations.
- Organizes and conducts meetings.
- Utilizes current county-wide and/or department specific software to complete assignments.
- Develops Requests for Proposals (RFP), evaluates responses, and leads Information Technology system selection teams.
- Identifies and documents opportunities to integrate with current Information Technology systems and drive cost reductions through business process automation.
- Ability to communicate to accurately convey information.
DESIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Highly self-motivated and directed with solid leadership skills.
- Outstanding written and verbal communication skills.
- Ability to communicate with Directors, Elected Officials, customers and staff.
- Supervision of staff and ability to work well in a team environment.
- Knowledge and expertise in IT Project Management.
- Knowledge and expertise of government business functions.
- Knowledge and configuration of IT Security best practices.
- Ability to work in and remain professional in high stress environment.
- Ability to conduct research across a wide range of computing issues.
- Ability to analyze design and architect appropriate technology solutions.
- Passion for continuous learning.
- Ability to work independently, collaboratively, and respectfully in a complex, multicultural work environment that values diversity, equity and inclusion.
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For more information about our benefits packages and the diverse range of departments we serve, visit www.geneseecountymi.gov.
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