Job Description \nSummary\n \nDesigns, develops, analyzes, troubleshoots, and documents network security and appliance infrastructures. Conducts security audits, establishes and follows security response processes and procedures. Supports client environments as member of Logicalis' 24x7x365 operations team. Responsible for support, incident, problem, change, configuration, performance, and capacity management of devices and resources monitored by Logicalis Managed Services. Provides Tier 3 engineering and support for relevant technology of environments.\n \nEssential Duties and Responsibilities\n\n * Performs break/fix troubleshooting, server/appliance and software updates, and feature enhancements; implements and troubleshoots complex environments.\n\n * Masters assigned discipline within technical offerings - Cisco ASA, SourceFire IPS, FirePower, Identity Services Engine (ISE), Umbrella, Meraki, Palo Alto, Brocade, network security management, remote access/VPN, and routing protocols (EIGRP, OSPF, BGP, etc.).\n\n * Responds to and resolves client issues using technology tools, procedures, and training, aligned with service offerings and Service Level Agreements (SLAs).\n\n * Understands and follows ITIL incident, problem, and change management processes for each client.\n\n * Provides direct client interaction and supports client operations as needed. Collaborates professionally with customers and peers for efficient issue resolution.\n\n * Maintains CMDB CI attributes related to applications/services and their business impact.\n\n * Retains and grows current knowledge of core and expanded Logicalis service offerings and SLAs to better support clients. Stays current on technical and company literature, reviewing administrative procedures regularly.\n\n * Identifies activities outside of standard Service Definitions and escalates to management as needed.\n\n * Provides rotating on-call SME after-hours support.\n\n * Participates in managing client change requests and problem ticket resolution.\n\n * Conducts periodic environment reviews and suggests service or resiliency enhancements.\n\n * Collects statistical data to monitor growth and reports to management.\n\n * Acts as escalation point for Tier I and Tier II teams, guiding incident, problem, change request resolutions, and projects.\n\n * Provides training and guidance to Tier 2 Administrators on new technologies and processes.\n\n * Provides technical leadership, mentoring team members.\n\n * Supports escalated issues, coordinates communications between operations staff, and assists resolution of complex problems.\n\n * Follows change management processes, including peer reviews by Tier III or Tier IV resources.\n\n * Documents environments, processes, and procedures to enable effective team support (using MS Visio, PowerPoint, sketches).\n\n * Creates and maintains technical and process documentation, including KB articles.\n\n * Documents post-incident responses and root cause analyses.\n\n * Establishes repeatable processes and audits Logicalis processes against service descriptions.\n\n * Oversees and performs client health checks in support of operations.\n\n * Coordinates service outages with Service Delivery Managers.\n\n * Executes technology onboarding checklists for integration projects and documents associated risks.\n\n * Tracks time utilization using Logicalis standard tools.\n\n * Remediates security vulnerabilities per process and collects artifacts for audit and compliance.\n\n * Contributes to and maintains an innovation and improvement register targeting quality, cost, performance, and risk reduction.\n\n * Works with Managed Services architects, Practice, and Services Lifecycle teams to develop new service offerings.\n\n * Proactively identifies gaps in customer environments against service definitions and collaborates with Service Delivery Managers to propose enhancements.\n\n * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.\n\n * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.\n\n * Supports and conducts self in a manner consistent with customer service expectations.\n\nSupervisory Responsibilities \n \n This job has no supervisory responsibilities.\n \nQualifications \n \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \nEducation/Experience/Technical Requirements/Certifications \n \n Equivalent combination accepted.\n \nEducation:\n\n * Bachelor's Degree in a related field.\n\n Experience / Technical Requirements\n\n * 7 years in Cisco Security/Networking environments (ASA, SourceFire, Fire Power, Identity Services Engine, Umbrella). Meraki, Palo Alto\n\n * Experience in VPN and remote connectivity technologies (DMVPN, AnyConnect, etc.).\n\n * Familiarity and specialty in network security products (Juniper, CheckPoint, Nessus, SIEM products.\n\n * Experience with DDOS and other traffic mitigation techniques.\n\n * Experience in Cisco Nexus (NX-OS, IOS-XE), Catalyst, Prime Infrastructure technologies.\n\n * Familiarity and experience with public cloud offerings (GCP, Azure, AWS, Web Scale infrastructure).\n\n * Familiar with compliance requirements and frameworks (NIST, PCI, HIPAA/HITECH/HITRUST, SOX, etc.).\n\n * Proficient use of Microsoft Office applications.\n\nCertifications\n \n One or more of following Cisco certifications:\n\n * Cisco Certified Network Associate (CCNA)\n\n * Routing and Switching\n\n * Security\n\n * Cisco Certified Network Professional (CCNP)\n\n * Security\n\n * Cisco Certified Design Professional (CCDP)\n\n * Cisco Certified Internetwork Expert (CCIE)\n\n * CompTIA Security+ or other information security certifications\n\nOther Skills and Abilities\n\n * Realizes value in end-to-end service delivery as critical to individual and company success. Self-starter with excellent organizational, administrative and interpersonal skills.\n\n * Outstanding oral, written, and technical/business communication skills.\n\n * Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations. Superb customer service skills.\n\n * Breaks down ideas, problems, or opportunities into components, solve problems, and implement client requests.\n\n * Eager to evaluate and test new manufacturer products, service To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA3MjA5LjEyMjQ4QHVzbG9naWNhbGlzY29tcC5hcGxpdHJhay5jb20
