- Identifies, diagnoses, and resolves Tier 1 problems for users of health center applications, personal computer software and hardware, networking, the Internet, and new computer technology in a help desk environment; communicates solutions to end-users.
- Installs, configures, maintains, and troubleshoots a wide range of software used throughout the tribal Performs hardware/ software upgrades to existing computer equipment as needed.
- Respond to hardware and software problem calls on-site, via e-mail, or over the phone to investigate error messages and determine resolution. Reinstalls the program or replaces files that are causing errors. Calls the hardware or software vendor or accesses online technical support to obtain updates. Also responds to network user account issues. Investigates appropriate areas of a potential problem and determines the resolution.
- Provides network support for users, which includes installing networked application software, managing user accounts, installing peripherals, joining computers to the network domain, and prepare for use by multiple users.
- Contact software and hardware vendors to obtain specifications, pricing, and other purchase-related information needed to guide departments in their selection of software and hardware.
- Trains users in startup, basic and advanced use of software programs, such as Microsoft Office applications as well as in the use of Windows network May provide group training on request.
- Develops job aids for tasks performed in software applications. Sets up batch files or procedures to facilitate software installation by other support staff or to help users in their specific tasks.
- Maintains up-to-date expertise in the operation and application of standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software.
- May be required to maintain, update, or design health center websites and social media.
- Performs other related duties as assigned by the supervisor.
