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With more than 4 million shed and playsets sold since 1975, and with over 30 Branches across the United States we make America’s backyard a destination they love, and we truly love what we do! When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers backyards.
We are looking for a dynamic Customer Service Representative to join our Call Center Team at our Manufacturing Operations Headquarters located in Monroe, MI. This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401K, paid time off, Paid Holidays, employee discounts and professional development assistance. Corporate hours of operation are Monday through Friday 8 AM to 6 PM. Schedule will vary and subject to change based on business needs.
As our Customer Service Representative, you will serve as a liaison providing product/services information and resolving any emerging issues that our customers’ accounts might face with accuracy and efficiency. This position plays an important role in fielding and resolving calls on inquiries such as pricing and product assembly.
Key Responsibilities: (Other duties as assigned)
· Provide consumers and vendors with in-depth product knowledge and ordering assistance
· Enter call notes on each consumer into Customer Service Software
· Follow up on inquiries in a timely manner, while communicating within the team environment
· Resolve customer inquiries to reduce the number of returned goods.
· Assist in Vendor Sales with Onsite Display models.
Required Education and Experience
· High School Diploma or GED
· 1-3 years of experience in a call center environment. Candidates with extensive customer service experience combined with phone experience will also be considered.
· Computer literacy in MS Office (Word, Excel, & Outlook)
· Salesforce (preferred)
· ERP system experience (currently utilizing Sage)
· Excellent Attendance
Habits That Drive Success:
· Customers First
· Total Quality Management
· Manage the Numbers
· Speed, Execution, Simplicity
· People Make It Happen
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