Description
The Mortgage Manager leads the employees to achieve the strategic initiatives set forth by the Credit Union. The position is responsible for identifying areas of strength and development and utilizing this knowledge to lead the department towards achieving its goals. The Mortgage Manager: Servicing/Post Closing is responsible for the development, training, coaching, mentoring and performance of the servicing and post-closing teams. The position is responsible for growing and developing the department, in addition to ensuring compliance with Credit Union policies, procedures and practices. The Mortgage Manager: Servicing/Post Closing leads the operations and strategic planning, development and implementation of the loan servicing and post-closing functions.
Work Arrangement: This position is able to work onsite or hybrid at our East Lansing Headquarters.
Schedule: This position requires the ability to work during the Credit Union hours of operation, including Saturdays with additional time as required to fulfill responsibilities. Additionally, this position is required to represent the Credit Union in the community at events and volunteer functions outside of business hours.
Compensation & Benefits:
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Learn more about our benefits here
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Essential Duties and Responsibilities:
Mortgage Manager:
Lead the strategic planning, development, and implementation of the CU's home loan servicing and post-closing functions.
Establish robust operational processes, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
Oversee the daily operations of mortgage and home equity servicing, including payment processing, escrow management, member support and year-end processing.
Responsible for post-closing team including loan funding, loan creation, construction draw management, internal and external audits, selling to secondary market
Develop and manage high-performing servicing and post-closing teams, fostering an environment of collaboration, continuous improvement, and member-centricity.
Ensure accuracy, efficiency, and compliance of all mortgage servicing operations, regularly auditing processes to mitigate risk.
Maintain comprehensive knowledge of servicing industry standards, regulations, and market trends, adapting operations as needed.
Implement technology solutions and systems to enhance service quality, improve productivity, and deliver exceptional member experiences.
Provide regular reporting and analysis of servicing portfolio performance to VP of Residential Lending.
Supervises the mortgage employees and their daily activities; responsible for reviewing unusual applications/situations, signing off on loans and resolving issues with members
Responsible for the continued monitoring of the mortgage and home equity portfolios including number of applications, % approved, % denied, % purchase, % refinanced, % construction, % funded and delinquency and charge off trends, % roll off of current portfolio, additions to mortgage and home equity portfolios
Responsible for the continued monitoring of the mortgage and home equity employees including the time from application to closing to insure that member service is maximized; also includes tracking and monitoring the types of products and services that are being cross sold by the employees and accepted by the membership
Responsible for accuracy of the employee's work including the timely reconciliation of mortgage related general ledger accounts
Responsible for the supervision and administration of processing mortgage applications from initial application to closing; also responsible for ensuring portfolio is serviced properly; ensures operations are run with complete thoroughness, accuracy and timely completion; must maintain extensive knowledge of mortgage regulations
Participates in mortgage industry related events within the community while representing the Credit Union in a professional manner
Responsible for the underwriting of Credit Union employee and board of director loans
Responsible for conducting research for the development of new mortgage loan products and programs; researches products, programs and services and makes recommendations to the vice president and/or executive team; remains well informed on trends in the marketplace and changes in regulations that effect the operation of the department
Responsible for the participation in employee training related to quality reviews by dissecting mortgage and home equity lending decisions and discussing the merits as a learning opportunity for all employees
Responsible for conducting presentations or trainings to employees, management and executive team regarding new products, programs and services
Provide consistent coaching to employees while mentoring and developing skills
Understand performance of employees by recognizing areas of strength and development
Deliver honest, accurate and timely feedback regarding overall performance of employees
Identify and prepare employees to take on leadership roles within the Credit Union
Maintain regular communication with your supervisor sharing relevant information
Assist with the... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
