Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes. * Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. * Evaluate ongoing department activity and propose new tools or technologies Assist in the business process redesign and documentation as needed for new technology. * Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. Ensure all system development lifecycle processes and standards are followed. * Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications. * Provide analytical support related to business applications, infrastructure and technology related activities. * May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries. * Discuss users' needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems. * Develop system solutions by preparing and evaluating alternative workflow solutions. * Perform release management and end to end testing of system changes. * Identify, investigate, resolve and escalate problems a needed. Gather data to support recommendations to address problems. Procure additional technical assistance to help in problem resolution. * Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s). * Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement. * Develop process requirements and recommendations and communicate for the implementation of technical business solutions. * Design and develop reports and data delivery to accommodate changing business requirements. * Investigate, resolve and escalate problems. * Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements. * Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members. QUALIFICATIONS * Bachelor's degree in related field preferred. * Three (3) years of relevant technical or business work experience required. * Experience in managing cross functional teams or projects required. * Advanced knowledge preferred in system development life cycle, process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL, and computer programming languages. * Basic knowledge of business operations and systems requirement processes. * Strong technical, analytical, systems skills. * Display innovation in identifying, proposing, and overseeing the execution of business solutions. * Written and verbal communication skills; interpersonal skills. * Ability to provide technical or business guidance to clients, both internal and external. * Ability to work independently, or within a team environment. * Other related skills and/or abilities may be required to perform this job.
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