Your Contribution * Perform Customer Service duties: Customer call evaluation, entering customer purchase orders, pricing and availability upon request, processing online purchase orders, emailed orders, faxed orders, etc. * Process Customer Credit Application references for review. * Process Customer payment inquiries, invoice retrieval, order status and record updates. * Assist in Customer returns with Technical Support and Sales. * Assist in maintaining pricing data. * Enter Credit Card payments through website for customer orders. * Assist in maintaining customer database and open accounts as approved by credit department; * Coordinate with shipping, receiving, product development, etc. to ensure customer deliveries and achieved on schedule. * Support Sales team with various tasks. * Within the position's scope, contribute to completion of departmental objectives (technical, financial, quality) * Maintain awareness of, and meet, the requirements of the Company Quality System * Required to observe all safety rules and regulations. Must act safely and be responsible for the safety of others around work area * Complies with Company policies, procedures, guidelines and standards * Employee duties are not limited to those stated above, but are inclusive of any tasks assigned by supervisor/manager Your Experience and Qualifications * High School diploma or equivalent * Two years customer service or call center experience; preferably in the auto industry * General Automotive knowledge * Strong written and oral communications skills * Good customer service skills * Good PC skills: Microsoft Office software (i.e., Word, Excel and Access) * Ability to read, analyze, and interpret common scientific and technical documents. Ability to respond effectively to common technical inquiries from customers. * Ability to apply and understand advanced mathematical concepts and equations. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form. * Do you have any questions? [email protected]
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