We are looking for an Admin / Customer Service Representative to support ongoing client relationships through exceptional customer service and efficient administrative support. This role combines front-line customer interaction with behind-the-scenes administrative tasks, including data entry, order processing, and client communication. The ideal candidate is organized, personable, and capable of managing multiple tasks in a fast-paced environment.
Responsibilities
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Serve as a point of contact for client inquiries via phone, email, and occasionally in person
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Maintain positive relationships with existing clients through responsive and proactive communication
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Perform extensive data entry into internal systems, including entering electronic orders with accuracy
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Handle paperwork processing, filing, and documentation
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Resolve routine questions and problems using established procedures
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Schedule and coordinate client service visits when needed
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Collaborate with internal departments to ensure smooth service delivery
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Follow specific instructions and adhere to standard operating procedures
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Support the customer service team and contribute to ongoing process improvements
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Perform other administrative and customer service tasks as required
Qualifications
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1+ years of experience in administrative support or customer service
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Proficient in Microsoft Office Suite (especially Outlook, Excel, and Word), Gmail, and Google Calendar
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Strong data entry skills, including 10-key typing
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Excellent oral and written communication skills
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Ability to multi-task, stay organized, and manage competing priorities
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Friendly, courteous, and professional demeanor
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Strong problem-solving and decision-making abilities
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Valid, clean driver’s license (for occasional client visits, if required)
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Ability to learn and work with internal software and databases
