Required Qualifications: * 7+ years of product management or experience ownership in digital customer experience, preferably in financial services or enterprise contact centers. * Hands-on experience with chat platform transformation and omnichannel delivery. * Proven ability to integrate AI into customer-facing and agent-facing workflows. * Deep understanding of chatbot frameworks, NLP/NLU, and AI-assist capabilities. * Expertise in agile product delivery and tools such as Jira, Confluence, and Aha! * Strong analytical mindset with experience using data to drive prioritization and product decisions. Preferred Skills: * Familiarity with Amazon Connect, Lex, Salesforce, Sprinklr, or similar platforms. * Experience working with conversational AI vendors, LLM-based services, or internal AI/ML teams. * Understanding of compliance, risk, and authentication considerations in digital support channels. * Background in customer journey mapping, service design, or design thinking methodology. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
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