Customer Service Representative
Location: Kalamazoo, Michigan
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
- Provide prompt and high-quality service and support for various order management activities, including order entry, conversions, date matching, expediting, temporary requests, warranty replacements, and sample orders. You'll also troubleshoot a variety of order inquiries.
- Respond quickly to sales representative issues, questions, and requests, ensuring their satisfaction in line with company procedures and standards.
- Maintain clear and effective communication with sales representatives, regional managers, and other internal teams such as IBP, Schedulers, Accounts Receivable, Service Parts, and Marketing.
- Perform administrative tasks, run reports, and handle special projects related to capital sales business support.
- Accountable for relaying all customer and sales force communications to internal teams regarding order management or changes to scheduled delivery dates for capital equipment.
- Follow a standardized order entry process to ensure 100% accuracy for all orders received via phone, electronically, or fax. You'll also maintain accurate records in accordance with company specifications and meet all training and documentation criteria.
- Back up the Customer Support team as needed and build strong relationships with fellow team members, leadership, and individuals in other departments, fostering a collaborative environment.
- Effectively prioritize activities and tasks, adjusting them as needed to meet evolving demands.
- Identify and record any productivity issues or concerns to assist in root cause analysis and continuous improvement.
Qualifications:
- At least two years of experience in a customer service role, demonstrating a strong understanding of customer satisfaction principles.
- Intermediate proficiency with basic office equipment, data entry, and typing.
- Strong written and verbal communication skills are essential for clear and concise interactions.
- Excellent organizational skills with a keen attention to detail to ensure accuracy in order processing and record-keeping.
- Proven ability to troubleshoot and resolve issues efficiently and to the satisfaction of sales representatives and customers.
- The ability to multitask effectively and adjust priorities in a fast-paced environment.
- A demonstrated ability to build rapport and foster teamwork with colleagues and other departments.
- The capability to work independently while also contributing to a team environment.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
