Requisition: 2025-167126
Operations Support Specialist Community Living Services IL, MI, MN, WI
Job Locations
US-IL-KANKAKEE | US-IL-CENTRALIA | US-MI-LANSING
ID
2025-167126
Line of Business
BrightSpring Health Services
Position Type
Full-Time
Our Company
BrightSpring Health Services
Overview
Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!
Responsibilities
As a member of the Operations Support Team, the Operations Support Specialist will work under the general direction of the Operations Support Manager and in coordination with multiple parties to assists in the plan development, tracking and task execution of workforce related transition plans. The Operations Support Specialist will primarily be focused on supporting facility, equipment and technology needs within such projects
Provides assistance with planning and coordinating team(s) activities to manage and implement interrelated projects from initiation to final operational stage
Plans, schedules, monitors, and reports on activities related to the project, with a special focus on tasks related to facilities, equipment and information technology
Supports the project team(s) in determining customer requirements and translating requirements into operational plans
Identifies and coordinates additional resources to meet project needs and requirements
Assists with contingency plans to address schedule revisions, manpower adjustments, and work requirements
Meets live and/or via phone/video with management, sponsors, and project teams to review project scope/progress and resolve project issues
Assists in preparing management for transition from implementation to operating stage
Monitors and evaluates quality of performance and product from all work within scope of responsibility
Assists with accurately estimating and planning the work of teams or project groups within agreed policies
Produces work plans according to required standards
Works with colleagues to produce/recommend/develop long-term plans
Fosters an environment of continuous improvement
Vigilantly explores ways to increase efficiencies and productivity, reducing waste, and reducing costs
Coordinates, communicates and tracks progress on tasks assigned or supported by internal Information Technology, TSS Purchasing, Leasing, Operations and Service Delivery Team, among other internal parties that may be involved in individual projects
Monitors and reports on the progress of the resolution of high impact problems according to established standards
Handles those exceptions relating to schedules, working methods, resources, staff matters, or technical difficulties
Passes decisions clearly outside scope upward, including proposed solutions whenever appropriate
Advises on and justifies proposed configuration specifications, strategic plans, and tactical plans, affecting service delivery and on time delivery
Writes and speaks fluently on all aspects of work
Communicates effectively, and in accordance with protocols, with users/customers, colleagues two to three levels up/down and across a range of disciplines, and all levels of management
Assists with negotiations with and functions as a liaison between functional partners, users, and suppliers
All activities will be tracked on the project management system to ensure accountability and transparency
Qualifications
Bachelor's degree and 2 years' experience in providing Information Technology, equipment and facilities support/project management or an equivalent combination of education experience
Demonstrated organization and planning skills; demonstrated ability to plan, organize, and deliver multiple or complex projects
Excellent written and verbal communication skills
Demonstrated ability to resolve problems independently and escalate appropriately
Customer service focused with strong written, verbal and organization skills required
Knowledge of company internal parties and processes/steps for establishing a new contract is preferred. Also knowledge to support changes and new rollouts in existing operations is preferred
Excellent Microsoft Word, Excel and PowerPoint skills are required. Microsoft Project a plus
Must be willing to travel with limited notice - travel is not anticipated to exceed an annual average of 25%; however, it may vary significantly seasonally depending on need
Drivers' License is required with a driver rating of low risk and proof of current liability insurance
About our Line of Business
BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
