Call Center Specialist
ID
2025-38094
Category
Customer Service/Support
Location : Address
13700 Oakland Avenue
Posting Location : City
Highland Park
Posting Location : State/Province
MI
Posting Location : Country
US
Location : Postal Code
48203
Position Type
Full-Time
Remote
No
Overview
Job description
Dialog Direct, a Qualfon company, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused.
Training Hours - 9am-6pm EST Monday-Friday
Production Hours - 7am- 11pm Monday - Friday & 9am - 9pm on Saturdays
This position is located onsite at our Headquarters in Highland Park, MI.
Our Mission:
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon Care Coaches' program
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off for full-time employees
Onsite gym and cafeteria
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!
Responsibilities
What you will be doing
Complete an onsite Pre-Licensing Training program and then pass a state insurance exam
Once Licensed, you will be responsible for the following:
Field inbound communication (phone, email, chat, social media, etc) from our client's members regarding their insurance needs. No cold calling.
Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
Understand members' life events that may offer sales cues
Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations
Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks
Complete carrier certifications to receive "Ready to Sell Status" for several insurance providers
Adhere to performance metrics and quality standards
Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales
Qualifications
Required Skills:
Minimum 1 year of contact center experience required
Previous experience as a Licensed Agent (Life/Health/Personal Lines/Property & Casualty/etc) preferred but not required
High School diploma or GED required; college degree preferred
Once licensed, must be able to work an assigned 40 hour a week schedule between the hours of 7am-11pm Monday-Friday and 9am-9pm Saturday
Veterans and their family members are encouraged to apply
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Maintain member privacy
Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Pay Range
USD $18.00 - USD $23.50 /Hr.
