Our client is looking for a Desktop Support professional to assist them with current systems and make a significant difference in the lives of public school students, parents, principals, teachers, and central office employees.
Tasks
- Provide comprehensive wraparound technical services for hardware and software supported by the District’s technology.
- Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the client.
- Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.
- Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
- Assist with new technology deployment and the asset inventory, recovery and recycling process.
- Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
- Provide hands-on demonstrations of client hardware and software solutions to support end-users.
- Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
- Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
- Leverage the client’s IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication.
Knowledge, Skills and Abilities Required:
- Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
- Good communication skills - interpersonal, written and verbal
- Ability to manage multiple priorities and meet deadlines in a challenging work environment
- Ability to perform physical tasks such as lifting and moving up to 50 pounds
- Must have reliable transportation for frequent travel between schools and central office
NOTE: Candidates must be currently local to the Detroit area in order to be considered. Candidate will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.
Location: Detroit, MI (On-site)
Contract: 4 months
