Description
Reseda Grouphelps credit unions thrive by delivering innovative products and solutions to their members and communities. Reseda Group is a wholly owned credit union service organization (CUSO) of Michigan State University Federal Credit Union. Driven by a shared goal of building better - everything - for members, Reseda Group invests in strategic partners bringing new technologies, digital resources and industry solutions to market. Learn more about us athttps://www.resedagroup.com/
Reseda Group is seeking a Digital Experience Specialist to join our Digital Experience Team. The qualified candidate will support client requests for all of Reseda Group's portfolio of products as well as support clients with web applications and managing client websites using our proprietary Content Management System and third-party applications such as Photoshop. The Digital Experience Specialist will serve as an internal advocate and client liaison. Both soft and hard skills will be required to master technology and customer relationships.
The Digital Experience Specialist will work closely with the Digital Experience team to deliver client reports and status updates. This position requires a balance between customer service and content administration and includes some creative and technical responsibilities.
The ideal candidate is organized, demonstrates superb communication and time management skills and can effectively handle a number of diverse and complex problems at the same time in a fast-paced environment.
Compensation & Benefits -
Starting Pay: $45,000 - $50,000 depending on experience
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well 11 Paid Holidays
401(k) with company match
Up to 12 Weeks of Paid Parental Leave
Work Arrangement -This position is able to work fully remote within the State of Michigan. Schedule will be an 8-hour shift within the hours of 8:00am - 8:00pm Monday - Friday, to be discussed further during an interview.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Essential Duties and Responsibilities:
Digital Experience Specialist I:
Support clients via phone and email
Demonstrate flexibility and a positive attitude when faced with complex situations.
Analyze, research, and resolve member's concerns and discrepancies.
Assist end-users with creating content and updating websites.
Troubleshoot issues and offering resolution and information.
Communicate technical responses to end-users.
Track and manage escalation incidents.
Outbound customer onboarding calls and emails.
Build and update client websites using a Content Management System.
In conjunction with colleagues, develop and distribute email campaigns
Effectively manage work on a broad set of projects and deliverables.
Consult with colleagues and stakeholders regarding best practices and ensure brand quality standards are maintained.
Perform other duties and assist other employees, as assigned.
Digital Experience Specialist II:
All of Digital Experience Specialist duties and responsibilities
Create and edit website imagery
Perform quality reviews of client websites and make customization recommendations.
Develop and maintain a thorough understanding of the technical workings of HTML email including coding techniques and best practices to ensure consistent display of content in a wide range of email clients.
Understand and utilize advanced features/capabilities of AMPscript, journeys, automations, and data extensions, leveraging these features and capabilities to execute digital marketing efforts.
Collection of email and web analytics and reporting on email or web performance to colleagues and partners.
Advise on best practices and consult on application of best practices to achieve greatest results in digital marketing efforts
Identify ways to best leverage digital channels to achieve desired results and advise colleagues in this area, especially through content personalization and marketing automation.
Senior Digital Experience Specialist:
All of Digital Experience Specialist and Digital Experience Specialist II duties and responsibilities
Ensure consistent branding and editorial style of digital communication products.
Work with colleagues and stakeholders to ensure web content on websites is regularly audited for timeliness and accuracy.
Collaborate with colleagues and stakeholders to ensure email marketing efforts are well-paced and schedules don't conflict with one another.
Research and advise on latest technologies. Propose new technologies or techniques that can improve digital experiences and results.
Ensure a high level of quality control and work with colleagues to constantly evaluate and improve digital content quality.
Knowledge, Skills, and Abilities Required:
Digital Experience Specialist I:
High School Diploma or equivalent required.
Self-starter, able to work independently with limited supervision.
Customer service work experience preferred.
Must be able to communicate with members, staff, and individuals in the community in a professional manner. This will require excellent written, verbal, and interpersonal communication skills along with the ability to present and explain information effectively for non-technically inclined individuals.
High attention to detail.
Ability to work alone or in small teams.
Understanding and experience using various software tools (e.g., Jira, MS Office or similar... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
