ESSENTIAL QUALIFICATIONS:
EDUCATION: Master of Social Work, Counseling or related field.
CREDENTIALS/LICENSURE: Valid, applicable license to provide mental health services in the State of Michigan.
State specialty certification (such as Certified Alcohol and Drug Counselor or Infant Mental Health Specialist) may be required for some positions.
MINIMUM EXPERIENCE: At least one year of experience providing mental health clinical services.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Demonstrated knowledge and skill in providing group and individual therapy.
- Proficient/knowledgeable in medical terminology.
- Knowledge of behavioral health procedures and policies related to position responsibilities.
- Knowledge of mental health conditions and evidence-based treatment. Ability to implement evidence-based interventions and protocols for behavioral health conditions.
- Fluent in psychosocial theories with ability to apply concepts to patients and families.
- General understanding of and ability to utilize community resources.
- Fluent in conflict resolution that demonstrates respect, limits, and flexibility.
- Possesses critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment and triage skills and protocols.
- Ability to exercise sound judgment and exceptional problem-solving skills, specifically as it relates to resolving patient mental health concerns.
- Autonomous work ethic. Functions with minimal direct supervision.
- Seeks out and accepts supervision, continuing professional development and continual improvement of own and agency’s practices and operations; consistently collaborates in multidisciplinary treatment planning and professional practice review.
- Interpersonal skills that support team building and networking.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette, necessary to allow for comprehensive clinical documentation and effective communication with others. Ability to speak before groups of people, either in-person or virtually, and display positive listening and relationship-building skills. Demonstrates ability to influence and negotiate individual and group decision-making.
- Efficient, disciplined work habits enabling clinician to responsibly sustain an active, high-volume caseload.
- Ability to coordinate, plan, evaluate and integrate clinical education and professional development activities that foster and maintain behavioral health best practices.
- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation.
- Outstanding organizational and time management skills to effectively juggles multiple priorities and time constraints.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors, external customers and community groups.
- Ability to handle patient and organizational information in a confidential manner.
- Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
- Ability to drive to other office/practice sites and meeting and training locations.
- Is open to expanding patient hours when needed to effectively service patient needs.
- Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires keyboarding, phone work and charting.
- Physical activity that often requires extensive time working on a computer.
- Physical activity that often requires walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that often requires lifting, pushing and/or pulling up to 20 pounds.
- Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases is possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
