Join Mercantile Bank as a Full Time Branch Support Specialist and be part of a dynamic team dedicated to problem-solving and customer-centric solutions. This role can be based out of Alma, MI or Wyoming, MI and offers a hybrid working schedule, providing you with the flexibility to balance your personal and professional life while contributing to our high-performance culture. Engage with innovative tools and collaborate with talented colleagues to enhance customer experiences and drive excellence in service. You will play a crucial role in supporting our branches and directly impacting our commitment to inclusivity and innovation.
Embrace the chance to grow in a fun and energetic environment, where your contributions are valued and encouraged. Apply today and be part of a forward-thinking organization that is revolutionizing banking in Wyoming.
Core Responsibilities:
- Collaborate with retail teams to problem solve and create efficiencies
- Provide excellent customer service while assisting employees and customers with questions and solutions
- Process online account applications, HSA enrollments, and other banking documents
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Full Time Branch Support Specialist at Mercantile Bank, you will play a pivotal role in providing comprehensive administrative and multi-channel support to our retail staff. Your responsibilities include addressing inquiries related to branch procedures, policies, and systems via phone, email, and video, while also assisting customers with virtual services like online account opening and remote account assistance. You will collaborate closely with the Retail Operations Manager and Retail Sales Manager to facilitate updates to branch procedures and workflows, demonstrating your proactive approach to communication. Your positive and energetic personality will shine through as you interact with both employees and customers, ensuring clear and thorough communication.
By processing online account applications efficiently, handling HSA support inquiries, and managing training materials, you will help maintain accuracy and excellence in our operations, all while adhering to compliance standards and fostering teamwork within a high-performance culture.
What We're Looking For
To excel as a Full Time Branch Support Specialist at Mercantile Bank, candidates must possess a robust set of skills tailored for a fast-paced, customer-focused environment. Strong customer service skills are essential, as you will interact with both bank employees and customers, addressing inquiries with clarity and professionalism. Adaptability is key, given the dynamically changing landscape of the banking industry. Attention to detail and organizational abilities will enable you to manage multiple tasks efficiently, ensuring accuracy in processing online applications and managing reports. Prior experience in a retail banking branch or contact center is crucial, as is familiarity with banking systems and procedures.
Strong interpersonal and communication skills-both verbal and written-are necessary to facilitate effective interactions and training. An analytical mindset will also be beneficial in problem-solving and navigating complex inquiries while delivering superior support to our branches and customers.
Requirements:
- Adaptable to an Internally and Externally Changing Environment
- Strong and Efficient Interpersonal and Communication Skills (Verbal and Written)
- Organization and Attention to Detail
- Function well in a fast-paced and at times stressful environment
- Prior work experience in a retail banking branch or contact center (3-5 years preferred)
- Experience with Banking Systems and Procedures
- Organizational and Analytical Abilities
- Experience working in a financial industry related position is required
