Join our fast-growing team at Mercantile Bank as a Part-Time Live ATM Banker and experience the excitement of providing exceptional customer service with the ability to work a hybrid remote schedule after the initial training period. This position can be based in Alma or Wyoming, MI. Not sure what a Live ATM is? Think virtual meeting paired with an ATM machine.
Core Responsibilities:
- Assist customers from all over the state of Michigan with their Live ATM transactions and inquiries
- Utilize technology to assist customers virtually!
- Wow customers with your problem solving and ability to think "outside the box (or ATM machine)
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Part-Time Live ATM Banker at Mercantile Bank, you will play a crucial role in providing exceptional customer service by addressing customer banking needs through the Live ATM platform. Your responsibilities will include verifying customer information, processing various transactions, promoting Mercantile products, and ensuring compliance with security protocols. Collaborating with the retail banking team, you will enhance service quality and sales opportunities while building lasting customer relationships in a virtual setting. With a focus on resolving complex issues, educating customers on Live ATM functionalities, and staying updated on financial products, you will contribute to a seamless banking experience.
By utilizing technology and demonstrating professionalism, you will uphold the bank's standards and meet customers' evolving needs effectively.
This is an exciting opportunity to be part of a growing team. We currently have 33 Live ATM machines across the state of Michigan with 5 more coming this year!
What We're Looking For
To excel as a Part-Time Live ATM Banker at Mercantile Bank, you must possess strong verbal and written communication skills to interact effectively with customers in a virtual setting. Your ability to stay organized, pay attention to detail, and manage time efficiently will be crucial in processing transactions accurately and meeting deadlines. With one to three years of experience in customer service, call center operations, or the financial industry, you will bring valuable insights into the role.
Demonstrating exceptional interpersonal skills and a customer-centric approach, you will thrive in a fast-paced environment while maintaining professionalism and delivering top-notch service. Your adaptability and problem-solving abilities will be essential in resolving customer inquiries and ensuring a positive banking experience.
Schedule
The Live ATM department is open 8-6 Monday through Friday and 9:00-1:00 on Saturdays. For this position, we are looking for 3, 6-7 hour days and then 4 hours every other Saturday. You'll be expected to be in-office for the first few months while you're learning the features of the various systems and problem solving the needs of customers. After you're comfortable with the systems, processes, and Mercantile products and services you will have the opportunity to work from home 2-3 days per week if you wish. You must be able to come into the office at least once a week.
