Education: A high school diploma or equivalent is required. Additional certifications or coursework in travel coordination, event planning, logistics preferred.
Experience Level: 1-3 years travel coordination, event planning, or administrative support preferred. Experience in a school or campus setting is preferred.
Equipment Familiarity: Proficiency in Google Suite (Google Docs, Sheets, Slides, Mail, Calendar); proficiency in Salesforce or otherwise similar CRM
Certifications, Licenses or Special Training:
- Must meet and maintain background screening requirements as detailed in policy 12.HR.01 Pre-Employment and Employee Background Checks.
- Valid driver’s license and driving record that meets the eligibility requirements of ICA’s insurance carrier (for all positions requiring driving).
Knowledge, Skills, and Abilities:
- Understanding and belief in the mission, vision and core values of Interlochen.
- Demonstrated Customer Service Excellence – Provides outstanding service to students, parents, and staff, ensuring a seamless and positive travel experience.
- Ability to Maintain Attention to Detail – Reviews and processes travel requests with accuracy, ensuring all travel plans meet compliance standards and operational requirements.
- Demonstrated Organizational Skills – Manages multiple travel schedules, documents, and processes efficiently, keeping all travel logistics aligned with organizational needs.
- Ability to Problem-Solve – Exercises sound judgment in responding to travel-related challenges and inquiries, ensuring timely and effective solutions.
- Demonstrated Collaboration & Communication Skills – Works effectively with students, families, staff, and transportation vendors to ensure smooth travel operations.
- Ability to Adapt with Flexibility – Adjusts to changing schedules and work responsibilities from early morning and late-night shifts or in office versus at the airport as needed to support travel logistics.
- Understanding of Technology Proficiency – Utilizes transportation scheduling software, spreadsheets, and other travel-related tools to effectively manage logistics.
- Demonstrated Solo e Tutti - Respects different cultural, ethnic, spiritual, and linguistic diversity and values, including differences in personal goals, lifestyle choices, and varying family backgrounds and histories.
- Ability to work a flexible schedule, including nights, weekends, holidays, and overtime.
