Job Description\nThe Senior LMS Administrator provides technical support and operational management for the Learning Management Systems and related Learning Systems. The role is responsible for monitoring Production Learning applications, managing ITSM lifecycle operations and support activities, working with internal and external customers to promptly resolve issues, and interfacing with vendors regarding complex application issues. This role regularly interacts with a range of staff and leaders and therefore requires a mature set of customer service skills.\nSUMMARY: The Senior LMS Administrator provides technical support and operational management for the Learning Management Systems and related Learning Systems. The role is responsible for monitoring Production Learning applications, managing ITSM lifecycle operations and support activities, working with internal and external customers to promptly resolve issues, and interfacing with vendors regarding complex application issues. This role regularly interacts with a range of staff and leaders and therefore requires a mature set of customer service skills.\n\nThis Learning Management System (LMS) Administrator is responsible for working with several stakeholders to provide first- and second-line triage of production technology incidents and works with product managers to prioritize and implement application improvements or to resolve software defects. They are responsible for learning the products they support and leveraging that support knowledge to align priority and escalate or de-escalate incident response and resolution when needed.\n\nESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.\n\n * Platform Setup and Customization: Test and configure the applications to align with the organization's needs, including branding and user interface adjustments.\n * Content Access: Oversee the availability of learning materials such as text, images, quizzes, and videos.\n * User Management: Manage process for changes to user accounts, roles, and permissions, ensuring appropriate access to resources.\n * Technical Troubleshooting: Diagnose and resolve technical issues to ensure a smooth learning experience. Share resolution how-to knowledge with peers.\n * Security and Compliance: Ensure data security and compliance with privacy regulations by following security standard practices.\n * Integration: Support integrations with other software systems to create a seamless digital experience.\n * Reporting and Analytics: Action reports on user activity, course completion, and other metrics to evaluate the effectiveness of the application.\n * Training and Support: Provide training and support to partner support staff, including creating user guides and conducting training sessions.\n\nSupervisory Responsibilities: This position has no formal supervisory responsibilities.\n\nRequired Qualifications\n\n * Minimum of 5 years' experience administering a Learning Management System application such as D2L Brightspace, Canvas, or other similar system.\n * Exceptional customer service and communication skills.\n * Strong proficiency in industry-standard web browser technology.\n * Strong proficiency in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers).\n * Strong attention to detail.\n * Experience in managing and prioritizing multiple tasks.\n * Experience working in a virtual team environment.\n * Ability to be on-call after hours for business-critical support when needed. Called for support typically 1 time every 6 months outside normal working hours of 8am - 6pm Eastern.\n\nCertificates and Licenses: None required.\n\nDESIRED QUALIFICATIONS: \n\n * Previous experience administering or supporting users of one or more LMS-related Tools such as: ClassLink, Clever, Engageli, Kaltura Meeting Experience, Respondus Lock Down Browser, and TurnItIn.\n * Previous experience using REST API calls with LMS applications\n * Previous experience using a ticket system such as ServiceNow or Jira Service Management or Jira software\n * Knowledge of software development and release lifecycle best practices\n\nWORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n\n * This is a home-based position\n\nCompensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.\n\n * We anticipate this position will pay $30.25- $$75.41per hour. This is a temporary/contractor role, and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.\n\nThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. \n\nJob Type\nContractor\n\nThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.\n\nIf you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected].\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\n\nStride, Inc. is an equa To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY3MTQ2LjEyMjQ4QHN0cmlkZWluY2NvbXAuYXBsaXRyYWsuY29t
