Quality Manager
Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!
Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.
Position Summary:
Based in Grand Rapids, MI, the Quality Manager will perform essential job functions under the direction of the General Manager. The Quality Manager is responsible for ensuring that products/materials/services supplied/provided to customers meet the contractual requirements established by customers and procedures. This position is also required to ensure that a quality program is implemented and maintained, allowing a consistent quality standard to be maintained. They have the organizational freedom to identify problems related to quality and correct, initiate action for their correction, or stop any work or activity that violates the established quality standards.
Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following.
- Implement and maintain a documented quality program that meets customer requirements and corporate standards.
- Direct and supervise the work of the quality department employees.
- Provide procedures, as required, to support quality department objectives.
- Provide training to individuals whose work affects quality issues in the requirements of the BMS.
- Review customer proposals, requests for quotations, and/or purchase orders, including changes, to determine quality requirements and ensure their input into internal planning.
- Establish/maintain relations with customer representatives in quality-related activities, including source inspection, audits, and process surveys.
- Interface with other departments to assist, resolve problems, and monitor work affecting quality.
- Perform activities defined in the BMS responsibility matrix.
- Monitor and audit responsibilities defined in the responsibility matrix.
- Ensure conformance to quality program requirements through external/internal audits, corrective action program, and qualify associates through testing and training.
- Maintain supplier qualification to ensure their ability to perform work meeting quality standards and obtain process approvals.
- Acts as a member of the management team and performs other duties as dictated by position or required by the General Manager.
- Practice and promote safety and good housekeeping.
- Must work in a manner consistent with the EMS.
- Must have the ability to report for work on time, follow directions, interact effectively with co-workers and customers, understand and follow rules and procedures, and accept constructive criticism.
- May have access to compensation information of other employees or applicants in this role, and as such, cannot disclose the pay of other employees or applicants to other individuals.
- May have access to proprietary and third-party information necessary to the business, and as such will perform duties ethically and professionally.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position must satisfy ITAR compliance requirements, therefore, candidates must be U.S. Citizens or Permanent Resident cardholders.
- Education: Metallurgy or Material Science degree required.
- Experience: Requires experience and practical knowledge of commercial heat treatment of automotive alloys, including steel, aluminum, titanium, nickel, brass, copper, etc.
- Minimum of 3 years department management and 2 years direct supervisory experience.
- Must demonstrate the ability to read, write, and communicate in the English language to interface with management and all levels, both in-house and at the customer’s place of business.
- Must be capable of making written recommendations for improving Quality Assurance Systems and Procedures.
- Must be thoroughly familiar with commercial (AMS, ASTM), automotive specifications, IATF, ISO, AS, QS, and TS quality systems.
- Must have or be willing to obtain a Six Sigma Green Belt.
- Must possess a thorough understanding and working knowledge of PPAP processes.
- Must be able to read and interpret blueprints, specifications, and purchase orders.
- Must be detail-oriented and able to meet deadlines.
- Knowledge and hands-on experience of computer applications, including Microsoft Office and databases, is required.
- Have experience or be willing to learn lean and sustainability principles.
Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following.
- Must be able to work in a standing position for extended periods in an industrial environment.
- Ability to bend, pull, stoop, and reach to perform functions.
- Ability to lift up to 35 lbs.
- May be exposed to heat, fumes, noise, and humidity, etc.
- Must have the cognitive and mental capacity to perform essential job functions.
- Must be able to communicate effectively orally and in writing.
- Visual acuity to read documents, computer screens, files, etc.
- Ability to hear in person and via phone.
The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.
Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.
