Position: Mobile Crisis Response Dispatch Coordinator
Req.#: 25-84
FTE: Full-time, Non-Exempt
Unit: UAW
Department/Location: Mobile Crisis
Compensation: $26.04 - $34.52 Offer rate commensurate with experience. Comprehensive benefits package.
Mobile Crisis Response Dispatch Coordinator
Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
We are seeking a Mobile Crisis Response Dispatch Coordinator
The role of the Mobile Crisis Response Dispatch Coordinator is to respond to behavioral health crisis calls over the phone; and triage and dispatch the Mobile Crisis Response Team. The aim is to have one centralized process for referrals and dispatching the team during peak hours.
This position will support the Mobile Crisis Response Team through managing referrals, phone management, coordination of logistics, and team availability.
This position is 40 hours a week, Monday through Friday, 10:00am to 6:00pm. There are no holiday or weekend requirements. This position is on-site for at least the six-month probationary period, with the option of working remotely following passing probation
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Social Work.
- Licensed in the State of Michigan as a limited licensed Bachelor’s Social Worker OR be eligible for a limited license and obtain that licensure within three (3) months of hire.
- Thorough working knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
- Thorough working knowledge of professional ethics and standards of practice
- Computer skills including word processing, spreadsheets, email, database management, and data entry skills.
- Demonstrated experience communicating clearly and concisely in stressful situations.
- Excellent communication skills, both verbal and written.
- Ability to multi-task.
- Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities.
PREFERRED QUALIFICATIONS:
- Full licensure in the State of Michigan as a Bachelor’s Social Worker.
- At least one year of experience in community-based crisis intervention.
- Specialized training and at least one year of experience in the examination, evaluation, and treatment of minors and their families.
- Bilingual English/Spanish.
- Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required.
For a detailed job description and responsibilities please see pdf document attached to this posting. Applications are accepted until position has been filled. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.
Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or [email protected].
We are committed to attracting a diverse and talented work force to meet the needs of our diverse community. Network180 offers an attractive benefit package including health, dental, vision, retirement plan, life insurance, and short- and long-term disability.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
