One Stop Specialist
Posting Number: 0000998
Reports to: Bursar
Department: Registrar
Classification: Non-Exempt
Full or Part-time: Full Time
Job Summary:
The One Stop Specialist leads the daily operations of the One Stop student services area, ensuring an efficient, student-centered experience by integrating cashiering, enrollment services, and student account support. This position serves as a primary resource for students, faculty, and staff, providing exceptional customer service while coordinating student financial transactions, enrollment processes, and policy compliance. The Specialist plays a key role in process improvement, data integrity, and cross-departmental collaboration to enhance service delivery. Additionally, this role provides advanced problem resolution, student employee training, and technology support to optimize operational efficiency.
Essential Functions:
1. Leads the daily operations of the One Stop student services area, ensuring seamless integration of cashiering, enrollment services, and student account support to enhance the student experience. 2. Serves as the primary point of escalation for complex student account, financial, and enrollment-related issues, coordinating with relevant departments to implement effective solutions. 3. Registers early college students, communicates scheduling updates or errors to the Associate Director, Admissions, and ensures seamless enrollment for participating students. 4. Assists with the registration processes for academic programs, including traditional, dual-enrolled, direct credit, guest, and personal interest students, ensuring accuracy and compliance with institutional policies and state and federal regulations. 5. Ensures all payment processing, waivers, and accounts receivable functions comply with institutional policies, state and federal regulations, and audit standards to minimize financial risk. 6. Accurately receives and processes tuition, fees, and other student payments. Prepares bank deposits, receipts, daily reports, and reconciliations while maintaining financial integrity. 7. Provides students with financial aid information and assistance with FAFSA completion and financial aid forms. Collects financial aid documents and answers basic financial aid questions. 8. Identifies opportunities to streamline One Stop processes, leveraging technology and best practices to improve service delivery, reduce wait times, and enhance transaction accuracy. 9. Ensures the accuracy of student records, financial transactions, and enrollment data. Prepares reports and analyzes trends to support decision-making and strategic planning for student services. 10. Assists department in the creation, implementation, and enforcement of policies related to registration, enrollment, student payments, waivers, refunds, and account holds, ensuring clarity and consistency. 11. Develops and delivers training for frontline student workers on customer service excellence, compliance updates, and cross-functional responsibilities.
Other Duties:
Accountabilities:
Job Specifications:
· High school diploma required. · Demonstrated experience in customer service in a busy public environment with a professional demeanor. · High level of confidentiality and data security. · Excellent Microsoft Office, strong interpersonal, organizational and customer service skills. · Additional Desirable Qualifications: · Associate degree. · Experience in accounting, accounts receivable, or bookkeeping. · Experience in a higher education setting. · Experience with a student information system. · Knowledge of FERPA , data security, and financial best practices.
To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predicable on-site attendance as an essential job functions. Under certain circumstances, the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College’s Flexible Scheduling and Remote Work Options policy.
Grade:
Salary Range: $16.42 - $18.50
Special Instructions to Applicants:
Be a part of the Red Hawk family and apply today! Benefits start on first day of hire! Extensive paid time off (including Spring Break), College fully pays the in-network health insurance deductible, minimum of 10% employer retirement contribution per payroll, and much more!
https://www.lakemichigancollege.edu/about.
Virtual Campus tour:
https://www.youtube.com/watch?v=NMxd91KXcGs
SW Michigan information:
Facebook: https://www.facebook.com/mlive/posts/10159842598643896 YouTube: https://youtu.be/Cc2w_HihK20 Instagram: https://www.instagram.com/tv/CQb1c8fJ5ay/ Story on MLive: https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.mlive.com%2fmichigansbest%2f2021%2f06%2fsummer-in-st-joseph-spend-a-michigans-best-day-with-beaches-great-food-wine-trails.html&c=E,1,7U7GtH5t5Mjj52_VfQg9Mh3a9W7jXH5N3YY07SIaGTuZ-FQsbfvkI-zJgRYZxfVVNiHCl-XR4D6N-THKxeN3174rwICpxowwX1jaOEH3VeIE8g,,&typo=1
Official transcripts required upon hire.
Monday through Thursday summer work hours apply to this position.
Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Please use a non-mobile device to fill out the application and upload documents. Applications will be screened for minimum qualifications as received. Once a sufficient number of qualified applications have been received and sufficient diversity of applicants achieved, those applicants will be passed along to the search committee. Once the search committee has determined which applicants they would like to interview, those applicants will be contacted. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at [email protected].
Open Date: 05/28/2025
Closing Date:
To view the full job posting & to apply, visit https://apptrkr.com/6259219
About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake’s breathtaking shoreline.
Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region’s future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive https://www.youtube.com/watch?v=cDxSkLCPzJk.
Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the college’s facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
