Job Details

We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

Our team members:

• Confidently and consistently provide excellent customer service

• Engage customers to quickly understand business requirements

• Share their broad experience with industry practices

• Adapt and succeed independently in challenging situations

• Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions

• Support multiple customers concurrently on short duration projects

• Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.

• Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day

• Share expertise with customers on a variety of Ask-an-Expert requests by:

  • Conducting research to ensure understanding of customer questions and related Workday concepts.

  • Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.

  • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.

  • Clearly and effectively communicating responses and value to customers.

• Partner with an Engagement Manager to deliver services that include:

  • Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)

  • Functional Review (Tenant Review with Consulting Services)

  • Health Check (Tenant Review with Cross Functional Consulting Services)

• Additional Services that our consultants deliver include:

  • Collaboration Crews (Facilitate group customer sharing discussions).

  • Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals).

  • Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption).

  • Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).

About You

Basic Qualifications -Senior Functional Consultant - Security/Human Capital Management

• 5+ years of experience in HCM or ERP software consulting or as a HCM or ERP practitioner on deployments for medium to large enterprises

• 5+ years of hands-on configuration and functional experience in core HCM and Security

• 3+ years of Workday Consulting experience or serving as a dedicated Workday Domain Expert (SME) within an organization

Other Qualifications

• Demonstrated ability to quickly grasp complex HR systems and processes, with a strong aptitude for acquiring in-depth product knowledge of Workday and its new features

• Workday certified or a proven ability to obtain relevant certifications and effectively deploy Workday solutions

• Proven experience in effectively influencing, interacting, and collaborating with stakeholders at various levels, both internally and externally.

• Strong facilitation skills with the ability to lead design discussions towards collaborative and effective outcomes

• Demonstrated ability to manage time effectively, prioritize tasks, and deliver high-quality results within project timelines

• Excellent verbal and written communication skills, including the ability to present complex information clearly and concisely to diverse audiences

• Experience with global Workday implementations, demonstrating an understanding of diverse HR practices and considerations

• Proven ability to manage multiple client engagements concurrently, showcasing strong task management and organizational skills.

• Strong critical thinking and problem-solving skills to analyze complex issues, facilitate decision-making, and develop effective solutions

• Experience in conducting effective requirements gathering sessions to understand client needs and translate them into actionable solutions

• A proactive approach to change making, identifying opportunities for improvement, and supporting the adoption of new processes or features

• Strong relationship management skills with a focus on building and maintaining positive client partnerships

• Demonstrated accountability for achieving defined goals and taking ownership of outcomes

• Ability to demonstrate adaptability by effectively navigating ambiguity and learning from new challenges

• Bachelor's degree or equivalent practical experience in a related field

• Willingness and ability to travel up to 10% as required