Operations Manager
Grand Rapids, MI (Pew Campus)
Full Time
R102930
This position oversees the daily operations of the Center for Adult and Continuing Studies (CASCS), ensuring the efficient execution of registrar-related functions, enrollment management, course scheduling, and event operations. This role is responsible for process optimization, compliance, and operational support that enhances the experience of adult learners. This position l works closely with Product Managers and other stakeholders to maintain seamless program delivery.
Salary & Benefits:
Minimum starting salary of $48,000, commensurate with experience
Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Operational Management & Process Improvement:
• Oversee registrar-related functions, including student enrollment, record management, and compliance with university policies.
• Manage course scheduling, ensuring alignment with program objectives and instructor availability.
• Lead event operations for CASCS programs, including logistics, venue coordination, and support services.
• Develop and implement efficient operational workflows to enhance service delivery.
• Utilize data analysis to monitor operational performance and recommend improvements.
Team Leadership & Collaboration:
• Supervise and support operational staff, including student workers, to ensure high levels of efficiency and effectiveness.
• Collaborate with Product Managers to align operations with program development and execution.
• Serve as a liaison between CASCS and institutional departments to streamline processes.
• Provide training and professional development opportunities for the operations team.
Compliance & Quality Assurance:
• Ensure adherence to institutional policies and regulatory requirements.
• Maintain accurate records and oversee reporting processes related to enrollment and program operations.
• Implement quality control measures to ensure a consistent and high-quality learner experience.
Financial & Resource Management:
• Assist in budget planning and resource allocation to support CASCS operations.
• Identify cost-saving opportunities while maintaining service excellence.
• Manage vendor relationships for operational needs, including invoicing, event coordination, and technology.
• Manage accounts payable and receivable including instructor payments, Workforce Innovation and Opportunity Act (WIOA) funding, scholarships, etc.
Other Duties:
• Perform other duties as required/assigned by leadership.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• Bachelor's degree in Business Administration, Education, Operations Management, or a related field.
• Minimum of three to five years of experience in operations, registrar services, event management, or higher education administration.
• Strong project management and organizational skills with the ability to oversee multiple initiatives.
• Excellent communication and problem-solving skills.
• Experience with student information systems, enrollment management tools, and learning management systems (LMS).
• Knowledge of compliance requirements in higher education and continuing studies.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
• Master's degree in Business Administration, Education, Operations Management, or a related field.
• Experience in adult education or workforce development programs.
• Familiarity with data analysis for decision-making and process improvement.
• Demonstrated ability to lead teams and drive efficiency in operations.
How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Adam Downs (mailto:[email protected] or 616-331-6843 . If you need technical assistance, please contact Human Resources at mailto:[email protected].
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.
Application Deadline: Application review begins Monday June 2, 2025 and this posting may be closed at any time at the discretion of the University.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.
To apply, visit https://apptrkr.com/6235551
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