Job Details

Job Details

IT Operations Support Engineer

Job Code Number

302109911

Job Description

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .

Job Description:

The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support for planned maintenance activities.

Essential Job Functions:

Works with Tech Owner/Manager and leads to getting appropriate approvals
Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency.
Support QA and production releases.
Document information in the form of knowledge based technical notes and articles, including support documentation.
Provide prompt and accurate feedback to developers and/or customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports as needed.
Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security.
Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
Complete the necessary security, technical and process improvement training curriculum as assigned.
Onboarding new partners for multiple projects.
Ability to troubleshoot on-boarding issues.
Ability to configure monitoring and logs and run regression test scripts.
Reports on the volume of success & issues on weekly level.
Ability to pick up new technology and best practices.
Ability to prototype new concepts.

Other Responsibilities:

Be part of a weekly on-call rotation schedule to monitor troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned.
Troubleshoot production issues as needed, including off-hours and on-call support.
Attend daily standups.

Minimum Qualifications and Job Requirements:

Proven working experience in enterprise technical support
Basic knowledge of systems, utilities, and scripting
Team Player
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform.
Technical knowledge of Atlassian (Jira/Confluence/Crowd) preferred
Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, JFrog, SonarQube)
Cloud certifications preferred, such as Azure Administrator Associate.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

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Job Summary

Organization

V2soft Inc.

Location

Dearborn, MI 48126

Job Code Number

302109911

Positions Available

Expiration Date

6/21/2025

O*NET Code

15-1244.00

O*NET Occupation

Pay Range

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Job Details

IT Operations Support Engineer

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