The Role
Dematic is looking for a Software Engineer to join our growing customer service team. The primary responsibility of this position is to provide remote, second-level customer support along with working on bug fixes and customer requested enhancements or changes. The incumbent will work closely with customers, first-level technicians in the Customer Support area, and software project and technical engineers to resolve customer issues. The incumbent may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
What we offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role:
Considers the big picture, thinks logically and solves problems successfully, applies experience well, applies disciplined thinking skills, thinks beyond and end-to-end to generate practicable and creative solutions.
You are dedicated to consistently delivering and implementing results on time. You take direction well, work independently but seek mentorship when needed. You organize and prioritize work in an efficient way and work towards targets persistently and consistently.
You will apply a process to deal with uncertainty and changing situations, continuously learn and improve.
You will analyze and understand our business strategy and can visualize the overall business perspective. You focus on the customer service and how to tailor our solutions/fixes to meet customer needs.
You will take responsibility and ownership of your actions, make clear and logical decisions and be a role model with a winning attitude. You cultivate a positive culture, are performance oriented and encourage others to strive for high performance.
What We Are Looking For:
Assisting project and technical engineers in integration of new systems.
Assisting technical and development personnel in application quality testing.
Working on site to install, commission, and test installation of material handling solutions.
Providing specified technical support to customers on-site, when assigned.
Bachelor's degree in Computer Science, or equivalent experience.
Strong written and verbal communication skills.
Material Handling background is a plus.
Strong problem-solving skills.
The ability to troubleshoot server hardware, Ethernet networks, and other peripherals such as printers.
Willingness to travel approximately 20% of the time.
Ability to participate in an on-call rotation during non-business hours.
Flexible with working hours and working days.
Review Sales and Estimating Functional Specifications documentation.
Ability to implement project customizations and configurations per design.
Conduct quality testing and integration of updated systems.
Perform installs, commission, and test application software as part of an integrated solution.
You will conduct training for customers and key users.
Continually work to identify improvements.
Understanding of software design principles and best practices
Practical experience with C and SQL programming
Practical programming experience in Java and related tools
Experience in Oracle and MS SQL databases
Experience delivering software systems in real-time environments
Proficiency in other programming languages a plus
General knowledge of database design and programming experience
Knowledge and understanding of Linux operating systems
General knowledge of Web Services (SOAP, REST), Socket Programming
Familiarity with Jira, Confluence, and TestRail
Experience with version control systems (GIT and/or Mercurial)
Bachelor's degree in Computer Science or applicable Engineering discipline
2+ yrs of software engineering experience
Industrial automation industry experience (WMS or WCS) a plus
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
