Start from: 04/14/2025
Company: Otto Bock Patient Care, LLC
Department: Clinical
Location: Livonia, MI
Type of position: Full-time
Remote possible: On-site
Job ID: 7688
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Summary Statement
Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.
We are currently looking for a Patient Care Coordinator at our Livonia, MI patient care clinic. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.
Duties & Responsibilities
Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
Assist with scheduling or modifying patient appointments.
Ensure customers receive the best service possible and concerns are satisfactorily resolved.
Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
Assist in securing insurance authorizations for patient cases as needed.
Create patient account profile in the Medical Record system.
Perform light shipping and receiving of medical device products and components.
Maintain a clean office work environment.
Accept cash payments from patients as appropriate.
Comply with Corporate Compliance and HIPAA responsibilities.
Perform other duties and special projects as assigned.
Qualifications
Proficient in MS Office and databases.
High school diploma or equivalent.
Strong communication and interpersonal skills.
Excellent organizational, analytical, and time management skills
Office administrative experience, preferably in a medical/dental/therapy office.
Knowledge of Medicare, Medicaid preferred.
Customer service experience.
Benefits
Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
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Ottobock Healthcare is an Equal Opportunity Employer
EOE/Individuals with Disabilities/Veteran Status
