Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergencies requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $65,000 - $110,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
What we offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be$53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What you Will Do in This Role:
Assist project and technical engineers in the integration of new systems
Assist technical and development personnel in application quality testing
Work on-site to install, commission, and test installation of material handling solutions
Provide specified technical support to customers on-site
Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
Review Sales and Estimating Functional Specification documentation
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours
What We Are Looking For:
Bachelor's Degree (Computer Science, Software Engineering, or related field)
At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
Experience with Oracle databases
Experience with MS SQL Database
Experience with Windows operatingsystems
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
