Join Zeal Credit Union as a Full-Time Customer Support Specialist and immerse yourself in an exciting, dynamic work environment. Located in Livonia, you'll be part of a forward-thinking team that prioritizes collaboration and member satisfaction. This onsite position offers a unique opportunity to engage directly with our valued members, providing solutions with empathy and character.
At Zeal, every day is an invitation to innovate and elevate the customer experience. You'll thrive in a culture that celebrates passion, high performance, and fun, making every interaction an opportunity to excel. The support you provide is pivotal in fostering member loyalty and trust.
You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Sick Time, and 11 Paid Holidays. Step into a role where your problem-solving skills will shine, and contribute to a strategic vision that propels both you and the credit union forward. Your journey starts here!
Are you excited about this Customer Support Specialist job?
As a Full-Time Customer Support Specialist at Zeal Credit Union, you will play a crucial role in assisting members with their accounts, ensuring their financial needs are met with efficiency and care. Your ability to identify cross-sell opportunities will enhance member satisfaction while helping to drive the union's growth. You will also be responsible for distributing essential documents to verified members, resolving any issues they may encounter, and collaborating with other departments to provide comprehensive solutions.
Regular onsite attendance and punctuality are vital in maintaining the high standards of service that our members expect. By embracing these responsibilities, you will contribute significantly to fostering lasting relationships and a positive member experience at Zeal.
Requirements for this Customer Support Specialist job
To excel as a Full-Time Customer Support Specialist at Zeal Credit Union, you'll need a blend of essential skills and experience. A high school diploma and 1-3 years of customer service experience are foundational requirements, ensuring you possess a solid understanding of member needs. Excellent communication skills are vital, as you'll be interacting with diverse clientele, resolving their issues empathetically and efficiently.
Proficiency in Microsoft Office is also necessary, enabling you to manage documentation and data effectively. Your strong customer service skills will play a key role in identifying cross-sell opportunities and delivering exceptional support to our members. By combining these competencies, you will not only enhance the member experience but also contribute to a collaborative team environment that reflects Zeal's core values.
Knowledge and skills required for the position are:
- 1-3 years of experience
- High school diploma or GED
- Excellent customer service skills
- Excellent communication skills
- Microsoft Office
- Strong analytical and research skills
- Make reasonable independent decisions and works successfully in an independent environment
- Speed, efficiency, and able to handle high stress situations
Make your move
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!
Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
