Position Title: Engineering Group Lead
Location: Dundee, MI.
Qualifications:
Bachelor's degree or higher in Engineering.
5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience.
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.
Strong verbal and written communication skills.
Excellent interpersonal, organizational, and analytical skills.
Detail oriented, team player, flexible, ability to prioritize, quick learner.
Proficient in both writing and speaking the English language.
Description:
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns.
Responsibilities include but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information.
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management).
Work with plants to investigate processes that can be associated with warranty.
Expedite part analysis for results on high priority investigations because of Short Loop.
Communicate warranty and plant quality issues between Control Tower and plant engineering.
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues.
Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants.
Involvement in new launches FEW (Field Early Warning) focus.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
