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Reviews, interprets, and processes new and amended orders. Creates and updates electronic computer data files, which includes establishing and adjusting current balances, charging rates, direct pay credits, priority of payments for processing and distribution of payments, and action dates for future actions necessary on account.
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Makes adjustments to accounts. Communicates with clients, verbally and in writing, informing them of the adjustment or in response to inquiries regarding changes to their account.
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Answers and responds to departmental phone calls which includes answering and responding to general inquiries regarding general office policies and procedures, payment location options, staff availability, scheduling information, office hours and related matters. Performs computer look-ups to obtain necessary information to answer inquiries from clients, attorneys, the Department of Health and Human Services, and other agencies, transferring calls to appropriate staff or the correct department within the courthouse. May communicate with difficult clients.
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Processes incoming departmental e-mail and faxes by reviewing documents, indexing court orders, motions, objections, and client correspondence into the virtual filing system, responding to general inquiries and/or forwarding to appropriate staff.
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Enters new cases into the computer system received from the Court Clerk’s Office and Prosecuting Attorney’s Office. Mails new client packets with account information, FOCUS on the Children information, and other documents.
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Stops child support on inactive cases, makes necessary adjustments to the account and informs clients of status of case in writing.
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Reactivates cases as necessary, which includes reactivating child support and reimbursement, making necessary adjustments to the account, and informing client of the status of the case and payment amount.
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Receives, reviews, and responds to Child Protective Services inquiries from the Department of Health and Human Services.
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Processes outgoing postal mail on an as needed basis.
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Serves as back-up to the Front Desk Receptionist, which includes but is not limited to greeting visitors, checks in clients for conferences/hearings, answers general questions or forwards client to the appropriate FOC/Court personnel, and responds to payment history requests, provides forms/motion packets, time stamps documents received from clients and responds to requests for other general information.
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Serves as back-up to the Cashier on an as needed basis, which includes but is not limited to taking payments, giving receipts verifying client information and docket number, answering questions concerning balances owed, balancing the batch, calculating daily deposit, and following cash control policy and procedures.
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Attends various training as required by Ingham County/Circuit Court/FOC, as well as the Office of Child Support.
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Adheres to strict OCS/IRS rules of confidentiality.
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Assists with updating FOC training manuals and training of new and existing employees.
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Performs other duties as assigned.
