Financial Aid Professional - Part-time
Department: Financial Aid
Location: Grand Rapids, MI
The Financial Aid Professional is responsible for supporting the operations/processing side of the Financial Aid Office. The Financial Aid Professional performs needs analysis, verification, and resolve complex aid application issues. The Financial Aid Professional is expected to be knowledgeable about community and campus resources for students and stay up-to-date on all current financial aid regulations. The individual selected for this position must also possess strong communication and customer service skills.
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Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees
Schedule: up to 28 hours per week
Compensation: $20.00
Reports to: Associate Director of Financial Aid Operations
Posting Opens: 10/29/2024
Posting Closes: Open until filled
ESSENTIAL FUNCTIONS
• Perform and understand needs analysis
• Exercise professional judgment to review and resolve complex aid application issues, including, but not limited to: o Non-verification items such as citizenship, selective service, social security and other data match issues
• Foreign diploma/degree validity
• Requests for special circumstance consideration
• Requests for dependency overrides
• Financial aid suspension appeals
• Assist customers with all aspects of the financial aid application and awarding processes, including, but not limited to:
• Perform and understand needs analysis
• Perform verification of financial aid application data
• Determine financial aid eligibility and award federal, state and institutional aid
• Provide in-person and phone services (as needed during peak times or when staffing is limited):
• Provide in-person advising to students/parents who come to the
• Financial Aid Office with financial aid questions/concerns o Develop/facilitate educational presentations to students, parents, staff and faculty
• Answer a variety of financial aid questions for customers who contact us by phone or email
• Attend team or staff meetings, as needed
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customer and performing the essential functions of this position.
• Persons in this role are identified as a Campus Security Authority (CSA). CSA's will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.
• Perform other duties as assigned
• Follow College policy on the Family Educational Right to Privacy Act (FERPA).
JOB SPECIFICATIONS
Qualifications
• Associate Degree required
• Minimum of three years of experience with demonstrated knowledge of student financial aid regulations and program administration preferred
• Proficient in a Windows environment and experience using financial aid software products preferred
• Ability to communicate effectively and work cooperatively with a diverse student, staff, faculty, and business partner population
To apply and see full details, visit https://apptrkr.com/6212618
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