Responsible for the coordination of daily functional supervision for the clerical team. Provides interpretation and instruction for policies, procedures and practices. Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members. Provides in service training and onboarding for new clerical staff. Participates with leadership team to ensure effective clinical operations. Promotes and facilitates positive communication with the entire health care team. May lead team huddles. Screen new patients for navigation services. Provide support, education and guidance to a patient throughout their continuum of care. Proactively build relationship with patients by regular contact with them to assist in identifying barriers to care. Assist patients navigating them through the complex logistics of the health system. Identify and recommend appropriate resources. Acts as a Patient Navigator or Team Lead for a clinic. Under FLSA, incumbents in this position are nonexempt.
- Provide support as Patient Services Associate as needed.
RELATED DUTIES
Perform other duties as assigned.
SUPERVISION RECEIVED
General Supervision is received from the Administrative Manager
- High School Diploma or GED.
- 5+ years of experience.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
- Bachelor?s degree and/or 2-3 years of leadership experience.
- Knowledge of basic medical terminology.
- Experience working within a large, complex health care setting.
- Familiarity with UMHS electronic medical record systems.
May include evening hours and rotating Saturdays
PHYSICAL REQUIREMENTS
This position requires sitting, some standing and walking, lifting of less than 5lbs.
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
