Job Description The primary function of this role is to administer indirect/end-customer contractual price inquiries and eligibility requests coming from external Trading Partners and stakeholders such as Global Purchasing Organizations, and internal stakeholders such as sales leaders and field sales representatives. This role will be responsible for managing workflow through a centralized mailbox service system for receiving, tracking, and responding to inquiries in a timely and effective manner. Essential Duties & Responsibilities * Review and Research inquiries related to end-customer contract price and eligibility as maintained in ICU Medical's Contract Management System (Model N). Respond to inquiries where customer contract information is clearly defined and available in Model N. Reassign items to different internal stakeholders where additional research on contract or price eligibility is needed. * Administer workflow through a mailbox service system for receiving and tracking inquiries while ensuring accuracy, integrity and timeliness of response. * Support business efforts to meet targeted turnaround time and support continuous process improvements to achieve targets. * Develop and maintain a comprehensive understanding of Model N system configurations that provide ICU Customer's access to contracts, products, prices, effective dates, as well as business processes to communicate access through Bid Awards to Trading Partners. * Interface with external stakeholders such as Trading Partners, to provide accurate and timely responses to inquiries; also provide updates or exchange information as needed to ensure complete response. * Establish and maintain relationships with internal stakeholders such as Membership, Contract Analysts and Field Sales Representatives to align best practices for researching inquiries and providing thorough and accurate responses. * Assist with maintaining standard operating procedures and job aids that guide best practices for managing the mailbox service system and the workflow for handling various items that come into the mailbox. * Provide training and coaching to aid in the development of new team members or extended team members working outside the United States as needed. * Elevate issues to manager as necessary. * Support special projects and work assignments as requested Knowledge & Skills * Individual should have a general understanding of end-to-end commercial contracting operations management. * Conduct independent analysis of indirect customer membership/eligibility with limited supervision and to demonstrate working knowledge of all business processes. Individual should possess the ability to plan, organize and manage a variable workload and meet deadlines with accurate results. * Intermediate level knowledge of Microsoft Office (Word, Excel) is required. Minimum Qualifications, Education & Experience * Must be at least 18 years of age * High School Diploma required * Bachelor's degree from an accredited college or university is preferred * 0 - 3 years of experience required Work Environment * This is largely a sedentary role. * This job operates in a professional office environment and routinely uses standard office equipment. * Typically requires travel less than 5% of the time About Us ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you: * Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization. * The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs. * IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company. * Significant US IV solutions manufacturing and supply capabilities. This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York. ICU Medical EEO Statement: ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at [email protected]. We are committed to providing equal access and opportunities for all candidates. ICU Medical EEO Policy Statement OFCCP Equal Opportunity Posters * "Know Your Rights" Poster * Pay Transparency Nondiscrimination Provision ICU Medical CCPA Notice to Job Applicants
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