Job Description Job Purpose: Part of the Logicalis Managed Security team, the Security Specialist role is responsible for managing services for Managed Security Service customers. The Security Specialist has the remit of discovering, assessing and directing remediation of security threats & vulnerabilities within client environments whilst working as part of a managed security team on various cyber security projects and tasks. This role involves working at all levels with Solution Architects, Development Operations, Security Engineers, SOC Analysts, clients and other stakeholders in building and managing security architecture and systems which are kept up-to-date and relevant in the rapidly evolving Managed Security Services industry. This is a technical role and the role holder is expected to provide 2nd line support for the current service platforms and services as well as supporting, mentoring and coaching colleagues. In addition, there will be a requirement to liaise with channel partners and vendors. Key Accountabilities: * Handle internal and client escalations by engaging with key stakeholders * Follow published SOC policies and procedures * Work alongside subject matter experts across the Managed Security Service portfolio and be able to clearly articulate deliverables, limitations, feasibility, etc. * The configuration, tuning and maintenance of SOC tools to improve detective capability and building re-usable visualisations / dashboards for security alert triage, threat hunting and similar use cases, etc. * Develop Standard Operating Procedures (SOPs) and use cases for monitoring and handling different types of security events * Threat intelligence gathering to ensure that detection methods are effective against current threats * Hunt for suspicious activity based on anomalous activity. * Handling events as part of the Security Incident Management Process * Work with both internal and external partners to investigate and advise on security incidents and anomalies * Prepare detailed reports, providing information on findings, status and progress of investigations, as well as vulnerability and risk factors * Serve as the technical escalation point and mentor for junior colleagues. * Produce incident response playbooks to drive a consistent approach to handling common incidents and improve operational processes. * Analysing structured security log data through the creation of aggregated / correlated reports or visualisations. * Identify and implement opportunities for innovative and continuous improvement Skills and Attributes for Success * Strong technical skills, knowledge and understanding of the Logicalis Managed Security Services portfolio, IT Applications, Networking and infrastructure * Excellent analytical and problem-solving skills * Demonstrable ability to think beyond the immediate situation and use critical thinking, context and judgment in the analysis of complex data sets and events. * Ability to work under pressure including crisis situations while maintaining a high degree of attention to detail * Strong collaborative skills. * Self-discipline to work according to playbook and time requirements. * Passion for cybersecurity and staying up to date with current threats, tools and techniques; * Willingness to learn new security technologies, products and incident analysis and response approaches; and * Excellent written and oral communication skills. * Strong interpersonal skills to interact with clients, team members and management * Ability to quickly learn and adapt to new technologies and processes in a rapidly changing environment * Excellent written and oral communication skills * Self-motivated to improve knowledge and skills * Goal and outcome focused * Clear communicator * Positive "can-do" attitude * A mind-set of continual service improvement Salary Compensation Range: $90,300 to $121,900
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