IT Help Desk Technician
Job Details
Job Type
Full-time
Reese, MI • IT
Description
The IT Help Desk Technician is responsible for providing entry-level software, hardware, and network-related technical assistance. This individual must be able to clearly communicate technical solutions in a user-friendly, professional manner. The IT Help Desk Technician, under the supervision of the Help Desk Manager and IT Operations Manager, will help set up, install, maintain, update, and upgrade systems and procedures as needed; ensuring that efficiency and the user satisfaction are maintained.
Who We Are:
DHT Holdings brings together different organizations with a wide range of synergies. Each company is held to our highest standards of customer service. Companies include: Blumfield Energy, Blumfield Technologies, Blumfield Secure Transport, Kelly Maintenance, Blumfield Sand and Gravel, and Rohr Gas Equipment.
DHT Group, based out of Reese, Michigan has been ensuring safety and satisfaction for over 40 years. DHT has facilities in Newport, Sault Ste Marie, and Port Huron and also Bellefontaine, Ohio. DHT has several divisions including Tanker, Fuel Transport, Gravel Train, Flatbed, Van, Excavating, and Landscape Supply.
Essential Duties:
Utilize the Help Desk ticketing system to:
- Setup computers and related equipment, including but not limited to workstations, multiple monitors, cable management, printers, software installations, VPN access and phone system user setup, for both internal and remote users.
- Provides technical support for hardware and software issues by identifying, investigating, and resolving problems for both onsite and remote users, replacing defective components and training on processes and equipment as needed.
- Perform Microsoft Windows, general software and firmware updates as needed.
- Demonstrate equipment and software to end users and explain how aspects of it are to be used.
- Work with the other members of the IT Department to plan, coordinate and implement network security measures to protect data, software and hardware.
- Improves internal IT knowledgebase by documenting solutions to problems for future reference.
- Improves system performance and end user experience by identifying potential problems and recommend changes.
- Some travel will be required.
Skill Requirements:
- Strong customer service orientation and excellent interpersonal skills.
- High proficiency in problem identification and research, solving and documentation.
- Excellent verbal and written skills.
- High level of consistency with established norms to maintain uniformity with processes and systems already in place.
- Willingness to learn and develop new skills as new and emerging technology is implemented.
- At least 1 year of experience with computer equipment, printers, phones, networking and electronics.
- Above average skills in Windows 10 and 11.
- Experience with Microsoft Office and related office software.
Benefits:
Medical, dental, and vision insurance after 30 days.
Company provided life insurance with buy up option.
Short term and long- term disability.
Paid time off after 90 days.
Legal shield and ID protection.
Relevant Certification training reimbursement
Requirements
- High School diploma or GED.
- Valid driver's License.
- Ability to pass a background check.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift a minimum of 50 pounds.
Preferred Requirements:
- Associates degree in related IT field and/or 2 years of related experience or working knowledge of network cabling, server management, camera systems, Microsoft 365, Active Directory, WiFi, phone system maintenance, and procedure documentation.
