Position Summary:
The HR Business Services Specialist will be the primary point of contact for activities supported by the HR Business Services function and executes supported HR processes. This includes activities supported by Direct Access / Self Service. The HR Business Services Specialist manages cases from employees and HR Business Partners and applies policies, experience and knowledge to solve issues.
Primary Responsibilities:
Fully understand and complete high volume transaction work with the highest degree of accuracy
Identify opportunities to improve processes to gain efficiency and accuracy
Uses expertise to provide guidance and support to team members on core HR competencies
Assists employees and managers to navigate through the HR Portal and Direct Access applications including Workday
Tactfully and assertively spread best practice
Collaborates with appropriate COEs, HRBPs, HRIS, or third parties to resolve complex inquiries or transactions
Uses the case management tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality
Performs daily review of open cases to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner
Participate in regular review of performance outcomes against SLAs and KPIs; identify trends requiring COE policy and procedure review and/or consideration
Constantly seeks additional opportunities to improve the quality, efficiency and effectiveness of individual and team work
Ensures there is a positive internal and external working relationship within the HR Service Center team and with external customers by frequently communicating and soliciting feedback with both parties and by measuring customer satisfaction
Working on assigned projects for the department
May, on occasion, be required to perform duties other than those specified in this description.
Education and Qualifications:
Bachelor's degree in HR, Business, or related field
2 to 3 years HR experience
Strong communication and interpersonal skills
Knowledge of Human Resources operations and policies preferred
Ability to recognize, handle, and protect sensitive/confidential information
Microsoft Office applications
Demonstrates solid teamwork and collaboration skills
Is self-motivated, goal-oriented, and customer-service oriented
Is able to act with urgency when necessary
Demonstrates integrity and a can do attitude
Ability to work in a fast paced environment while maintaining accuracy and requirements
Willingness and ability to travel, as necessary.
Work Environment/Work Conditions:
Professional Office Environment and/or work from home environment
Travel to manufacturing facilities or customer locations when required
Equipment used requires proper training on the potential for and avoidance of injury
Cooper Standard is proud of its diverse workforce and committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, genetic information, physical or mental disability, age, veteran or military status, or any other characteristic protected by applicable law. We are dedicated to creating an environment at work that not only values diversity but also encourages inclusion and a sense of belonging. We firmly believe that a diverse workplace fosters an environment where our employees can flourish and provide superior service to our customers.
Because we recognize and value the range of ways in which people acquire experiences, whether via personal, professional, education, or volunteerism, we invite interested applicants to evaluate the key duties and requirements and apply for any opportunities that fit your experience and qualifications.
Applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act, as well as certain state and/or local laws. If you believe you require such assistance to complete our online application or to participate in an interview, you (or someone on your behalf) may request assistance by emailing [email protected] with a description of the accommodation you seek. Application materials submitted to this email address will not be considered.
Equal Opportunity Employer
Please see job description for required skills.
